Manager, Technical Account Management
Remote
Customer Success Organization – Core /
Full Time /
Remote
Redox is on a mission to make the world’s healthcare data useful. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 4000+ provider organizations and 500+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
Opportunity & Impact
At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, the Technical Account Management team pairs with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.
You’ll use your healthcare experience, clinical workflow understanding, and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their understanding and use of Redox and the healthcare integration standards powered by our engine. As a Manager, you’ll own a team of other TAMs and be responsible for ensuring their performance and growth at Redox. You'll make a positive impact from day one as part of a collaborative and committed team and will enjoy opportunities to grow toward your strengths and what interests you most.
As a Manager, Technical Account Management, your responsibilities will include:
- Partner with enterprise and scaling customers to execute on all post-sale functions
- Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Manage a team of Senior TAMs
- Own company-level KPIs related to revenue and CSAT
- Create collateral for customers to use at scale
- Keep up to date with product enhancements
- Monitor industry trends and how they impact our customers
To be successful in this role, your skills & experience should include:
- Experience with managing and developing a high-performing team of technical resources, preferably in the healthcare or technology industry
- Deep EHR integration and workflow knowledge
- Understanding of various healthcare workflows
- Demonstrated experience with expanding customers and building franchises
- Ability to proactively identify new solutions, scopes, and processes for customers
- Excellent communication, presentation, and interpersonal skills
- Inspire a culture of innovation, execution, collaboration, accountability, positivity and fun
- Proficiency in GSuite required; Jira/Confluence and Salesforce preferred
$109,000 - $143,000 a year
Compensation: The base salary range for this position is expected to be between $109,000 - 143,000 per year. Certain positions within the Customer Success, Partnerships, Sales, and Solutions Engineering function may be eligible for incentive compensation such as bonuses or commissions. *The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
Benefits & Perks
• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program
• Recognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)!
#LI-TA1
Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox
As part of our ongoing work to build more diverse teams at Redox, when applying, you will be asked to complete a voluntary EEO survey. This survey is anonymous, we cannot link your application record with your survey responses. - We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and in our Hired Redoxers. We take this data very seriously and really appreciate your willingness and time to complete that step in the process.
We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct
Successful candidates must be eligible to be employed in the US and must reside & work in the continental US.
Thank you for your interest in Redox!
