Integration Manager
Remote
Customer Success Organization – Implementation /
Full Time /
Remote
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 12,000+ provider organizations and 300+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
Opportunity & Impact
As an Integration Manager, you’ll leverage your project management expertise, analytical skills, and knowledge of interoperability standards to normalize data for our APIs—enabling all applications on the Redox network to seamlessly integrate with your solution.
Your impact goes beyond technical execution. You’ll be a trusted advisor to both application teams and healthcare organizations, providing strategic guidance on implementation, project progress, and go-live support.
From day one, you’ll collaborate with a committed team, making a meaningful impact while growing in the areas that interest you most.
Job Responsibilities
- Drive multiple, concurrent integration projects from kickoff to go-live, ensuring customer timelines and complex technical requirements are successfully met.
- Provide strategic guidance by evaluating customer workflows and technical infrastructure, identifying integration gaps, and proposing scalable solutions to enhance efficiency.
- Design, build, and deploy customer integrations using our platform's tools, managing the full cycle of configuration, testing, modification, and go-live support.
- Partner with cross-functional teams, including Account Management and Sales, to ensure the long-term success and technical health of key customer accounts.
- Develop and maintain clear technical documentation, reusable implementation assets, and internal best practices to empower both customers and internal teams.
- Maintain clear and proactive communication, providing regular status updates on project milestones, risks, and outcomes to all internal and external stakeholders.
- Continuously advance your expertise in key integration standards and technologies to serve as a subject matter expert for customers and colleagues.
- Willingness to travel to customer sites as needed (approximately 5-10%).
Required Skills & Experience
- 5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry.
- Proven success managing a portfolio of multiple, concurrent software implementation or integration projects from start to finish.
- Demonstrated experience working directly with customers to understand their business needs and translate them into technical solutions.
- Hands-on experience with key healthcare integration standards and data formats (e.g., HL7v2, FHIR, X12, C-CDA) and familiarity with modern APIs.
- Deep understanding of clinical workflows and direct experience working with Electronic Health Record (EHR) systems.
- Exceptional analytical and problem-solving skills, with a proven ability to deconstruct and troubleshoot complex technical challenges.
- Excellent communication and interpersonal skills, with the ability to act as a trusted strategic advisor for customers and collaborate effectively with internal teams.
- A self-driven work ethic and a demonstrated ability to operate with a high degree of autonomy and initiative.
- Bachelor's degree or equivalent practical experience.
Preferred Skills & Experience
- Direct experience with one or more healthcare interface engines (e.g., Mirth Connect, Rhapsody, Corepoint, Cloverleaf).
- Demonstrated ability to manage a high volume of complex projects (10+) concurrently without sacrificing quality or customer satisfaction.
- Experience using data not just for project reporting, but to derive insights that improve team-wide processes, documentation, and customer outcomes.
- Experience acting as a mentor or subject matter expert on a project team, guiding colleagues and influencing cross-functional partners to achieve a common goal.
- Previous experience thriving in the dynamic environment of a high-growth, scaling technology company.
Software Platform / Tools
- Preferred: Jira, Zendesk, Salesforce
$108,000 - $112,000 a year
Compensation: The base salary range for this position is expected to be between $108,000 - 112,000 per year. Certain positions within the Customer Success, Partnerships, Sales, and Solutions Engineering functions may be eligible for incentive compensation such as bonuses or commissions. *The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
Benefits & Perks
• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program
• Recognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)!
Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
Thank you for your interest in Redox!
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