Client Services Associate, Communications
Boston, MA, United States
Client Services /
Associate/Co-op/Intern /
On-site
DEPARTMENT OVERVIEW:
The Client Services Department is responsible for the relationship management of all Premium Season Ticket Memberships and full-season suites (Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club and Aura Club).
POSITION OVERVIEW:
The Client Services Communications Associate role is a hospitality-focused individual who helps create premium-level experiences at Fenway Park. This individual will play a key role in developing the experiences of our members, focusing on our client-facing email communication efforts. The position will also be responsible for our homestand newsletter throughout the season. The position will have both gameday and office components.
Start: May 2025 | End: May 2026
RESPONSIBILITIES:
- Build all Client Service email campaigns within our Constant Contact platform.
- Manage communications efforts through our client membership portal, The Clubhouse.
- Take the lead in creating our Homestand Report which details the happenings within the premium world during each homestand.
- Work within our Salesforce platform to develop daily reports, including our day of game report, which enables our team to provide a targeted premium experience.
- Manage the process of printing game notes and scorecards to be displayed in the clubs before and throughout games.
- Handle a majority of all ticket-based duties during games, including but not limited to, Red Sox Foundation donations and various other ticket-related issues.
- Assist in the planning of all premium member communications for events (Season Ticket Holder Batting Practice, Milestone Dinners, Cocktail Parties, Premium Member of the Game, Family Day etc.).
- Service clients during games as needed, helping drive long term relationships.
- Participate in shared duties with other associates, which includes managing our club inboxes, phone lines and client amenity requests.
CHARACTERISTICS/QUALIFICATIONS:
- Ability to commit to the May 2025 - May 2026 timeline.
- Ability to commit to a minimum of 35 hours a week throughout the year long position.
- Bachelor’s Degree in hospitality, communications, business or marketing related fields preferred.
- Innovative, process-oriented and well-organized.
- Passionate and committed to providing a high standard of customer service.
- Experience with Constant Contact or related email platforms.
- Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or ticket based program is preferred.
- Ability to work extended hours including nights, weekends and holidays.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
