Auto Sales Advisor
Santa Rosa, California
RCU Auto Services – RCU Auto Services /
Full-Time /
On-site
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 37th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.
Essential Functions
Customer Service
• Greet Members and answers incoming phone calls.
• Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.
• Perform a professional delivery of new & used vehicles.
• Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
Auto Sales
• Research, recommends, locates and sells brokered new and used vehicles, as needed.
• Compare different vehicles to facilitate the member’s purchase of their desired vehicle.
• Demonstrate and Sell vehicles displayed on the auto buying center lot.
• Meet with Members to research and analyze their desired vehicle(s).
• Organize and arranges timely transportation for brokered vehicles.
• Evaluate and recommends appropriate financing for Members when needed.
• Prepare paperwork for the sale of the vehicle and loan.
• Arrange installation of aftermarket items purchased by Members in a timely manner.
• Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
• Collect trade-in titling documents and obtain loan payoff information.
• Gather member information for submission of loan applications.
• Collaborates with Sales Manager to provide trade-in pricing.
• Ensure maximum flexibility to assist in a variety of functions as necessary.
• Record and maintain SalesForce information and use it to produce sales.
Other Functions
• Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
• Organize, schedule and arrange the transport of vehicles for reconditioning.
• Conducts seminars as needed.
• Provides feedback on marketing efforts.
• Visits branches/departments to promote the RCU Auto Center location & services.
Minimum Qualifications- Knowledge, Skills and Abilities
- Knowledge of types and accessories on automobiles.
- Excellent services skills.
- Skill in the operation of personal computers with office software and printers.
- Skill in the operation of modern office equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively sell automobiles and/or other vehicles.
- Ability to process vehicle sales paperwork.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate
- Ability and desire to work in a team environment.
- Ability to work weekends.
- Ability to research and locate new and used automobiles.
- Ability to analyze situations and recommend workable solutions for Members.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to work a rotating schedule which will include working on Saturdays.
- Ability to work additional hours as needed to fulfill the goals and objectives of this position.
Licenses and Certifications
- Ability to qualify for and maintain a DMV Salesperson License.
- Maintain a valid California Driver’s License.
- Ability to maintain insurance on RCU Auto Services’ insurance policy.
Physical Requirements
- Ability to lift 35 pounds.
- Ability to stand for extended periods of time.
- Ability to bend, stoop, sit, walk, twist and turn.
- Ability to use a computer keyboard and calculator.
- Work environment is a combination of indoors and outdoors
The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.
Base salary range is $55,785.60 annually plus commission structure.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
