Post Closing Coordinator I
Santa Rosa, California
Consumer Lending & Lending Operations – Loan Servicing /
Full-Time /
On-site
Redwood Credit Union is seeking a detail-oriented Post Closing Coordinator I to support our lending departments by managing post-closing documentation, member inquiries, and administrative tasks. This role ensures smooth operations and compliance across mortgage, consumer, and business loan processes.
Key Responsibilities
Administrative Support:
o Sort and distribute incoming/outgoing mail and interoffice memos
o Set up and scan loan files for electronic imaging
o Print and mail mortgage disclosures per regulatory timelines
o Process incoming loan documents and checks for payoffs
o Maintain organized loan files and vault records
o Schedule delivery/pickup of loan packages
o Prepare and submit quality control audit files
o Manage office supplies and storage logs
o Process re-conveyances and demand statements
Member & Team Support:
o Safeguard sensitive member information
o Research and resolve basic post-closing inquiries
o Answer calls and direct to appropriate team members
o Represent RCU professionally in all interactions
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Knowledge of modern office administration techniques and methods.
- Skill in the operation of a personal computer with word processing and spreadsheet software and Internet and intranet access.
- Ability to operate Internet based loan origination software.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability to act independently and confidentially, using discretion and tact.
- Ability to effectively operate a telephone system.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union team members.
- Ability to analyze situations and recommend solutions.
- Ability and desire to work in and contribute to a team environment.
The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of one year of experience in the lending industry or related field.
Compensation: Base starting range: $22.00 to $28.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
