At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

 

•   29th largest credit union in the U.S. and the largest financial institution based in the North Bay

•   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•   Recognized by Forbes as one of “America’s Best Small Employers 2023" 

•   Voted Best Places to Work in the North Bay 19 years in a row

•   World-class Employee Engagement scores

•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Industry leading Net Promoter Scores across the U.S.                                                                                                                                                                                                                                              

Redwood Credit Union is looking for a Post Closing Coordinator I, who will address and act on basic post-closing loan inquiries from Members, RCU team members and/other interested parties while providing a variety of support and administrative duties for RCU’s lending departments including Mortgage, Consumer and Business loans.

• Sort and distribute income and outgoing mail.

• Setup loan files for electronic imaging.

• Print, mail, and document mortgage loan disclosures for each second loan file and each first without electronic consent in accordance with regulatory timeframes.

• Collect and disburse incoming loan documentation to loan processor, loan officer or other lending team member, as appropriate.

• Distribute interoffice memos and mail daily including logging receipt of final loan documents.

• Scan loan closing documents.

• Ensure loan filing is current and complete and maintain file vault in good order.

• Answer incoming phone calls and assist or transfer to appropriate team member.

• Process incoming checks using Symitar for loan payoffs.

• Schedule pickup and delivery of loan packages and documentation.

• Prepare and maintain daily logs and document incoming re-conveyances.

• Manage incoming faxes and distribute on a routine basis.

• Organize and file incoming final title policies, recorded deeds of trust and closing statements.

• Locate and distribute loan files as requested by the staff, lending partners and/or regulatory authorities.

• Record, box, and ship closed, cancelled, denied and paid-off loans to storage facility.

• Organize office supplies in designated area and order as needed.

• Ensure proper mortgage disclosures are located within file prior to loan audit.

• Prepare and process re-conveyances on first mortgages with servicing department.

• Prepare second mortgage demand statements when requested.

• Process subsequent re-conveyance documentation with outsource vendor.

• Prepare, review and submit pre- and post-closing quality control audit files on a timely basis.

• Maintain info store loges for easy tracking of boxes sent to storage.

• Safeguard Member sensitive information, and ensure information is secure at the end of each workday for lending departments supported.

• Research and resolve Member and team member questions as directed.

• Represent RCU in a courteous and professional manner at all times.

The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of one year of experience in the lending industry or related field.

Compensation: Base starting range: $22.00 to $28.00 per hour commensurate with experience.

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

 

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 

                                                  

                                                  We are an Equal Opportunity Employer