Application Specialist - nCino System Administration
Napa, California
Information Technology – Innovation & Development /
Full-Time /
On-site
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 32nd largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for an Application Specialist with nCino System Administration expertise. This position will also be responsible for identifying and documenting business requirements, investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology. The position is responsible for the design and configuration of workflows, quality assurance testing, implementation, change management control and software troubleshooting for all vendor licensed software used in Mortgage and Consumer loan origination and in Collections. The Application Specialist must maintain knowledge of the core lending principles, regulatory requirements, and standards of the lending departments whose applications they are assigned to support.
Essential Functions
• This role requires hands on experience with nCino lending operations system, the expectation is for this position to be the subject matter expert for the LOS.
• Make recommendations based on product vision and market requirements, researched data, and business priorities.
• Recognize and propose changes in the workflow to maintain maximum efficiency and leverage synergies between Consumer, Mortgage and Collection departments.
• Elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
• Collaborate with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations.
• Serve as key resource for technology implementation projects.
• Assist business owner with business base development and RFP process (as applicable) during the project initiation phase.
• Serve as a liaison between business units and technology teams through which requirements flow.
• Assist in all phases of lending systems design, development, testing and support.
• Support the development of training and implementation material.
• Participate in the implementation and provide post-implementation support.
• Demonstrate compliance with all regulations for assigned job function and apply to designated job responsibilities. Keep up to date on regulation changes.
• Maintain the following assigned lending systems: Consumer Loan Origination System, Mortgage Loan Origination System and Collection Software.
Minimum Qualifications: Knowledge, Skills and Abilities
- Ability to act independently and confidentially with little or no supervision.
- Ability to distinguish and manage confidential information, materials, and conversations.
- Ability to effectively communicate verbally and in writing.
- Ability to establish and maintain effective working relationships in a diverse environment.
- Ability to operate a personal computer and software including word processing, email, intra/internet.
- Working knowledge of all aspects of financial institution mortgage and consumer lending methods, practices, and services, as well as laws, rules, and regulations.
- Ability to critically think, analyze problems and opportunities, identify, and evaluate alternatives, and develop sound, effective approaches.
- Capable of presenting solutions and ideas in a confident, professional manner and to communicate effectively with senior leadership.
Physical Requirements
- Ability to stand, bend, stoop, sit, walk, twist and turn.
- Ability to lift up to 25 pounds occasionally.
- Ability to use a computer keyboard and calculator.
- Work environment is indoors; majority of the time is spent sitting at a desk.
The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business
administration, software systems, technology or a closely related field, and a minimum of five years of experience in mortgage and/or consumer lending in a financial institution.
Compensation: Base starting range: $41.00 to $54.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
