At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

 

•   32nd largest credit union in the U.S. and the largest financial institution based in the North Bay

•   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•   Recognized by Forbes as one of “America’s Best Small Employers 2023" 

•   Voted Best Places to Work in the North Bay 19 years in a row

•   World-class Employee Engagement scores

•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Industry leading Net Promoter Scores across the U.S.                                                                                                                                                                                                                                                  

Redwood Credit Union is looking for our next Assistant Manager of Lending and Business Systems who will be responsible for the direct supervision, coaching, and development of the Application Specialist team. Ensure high-quality management of the credit union’s lending systems, while leading key application initiatives across the Consumer, Mortgage and Business lending departments. Partner with stakeholders to translate business needs into system requirements and process improvements while overseeing system design, implementation, and optimization. Serve as a bridge between technology and business operations and play a critical role in regulatory compliance, training, and technology transformation.

• Supervise, coach, mentor, and evaluate the performance of Application Specialists owning Consumer, Mortgage, Business Lending and other applications.

• Recruit and onboard new team members as needed.

• Conduct performance appraisals, set individual development plans, and recommend salary adjustments.

• Provide guidance and oversight on daily operations, prioritizing support tickets, project assignments, and enhancement requests.

• Represent the department in meetings and serve as a liaison between business and technology leaders.

• Serve in a leadership capacity in the absence of the VP.

• Oversee analysis, documentation, and refinement of business requirements and workflows.

• Direct efforts to identify opportunities for improvement across lending and other platforms and help LOBs build their near/long term roadmap.

• Lead concept design sessions and ensure activities around design, configuration, testing, and implementation of internal and vendor platforms proceed as planned.

• Monitor adherence to quality assurance standards and change management controls.

• Collaborate with business owners on RFPs and business case development.

• Ensure teams follow compliance and regulatory requirements and industry’s best practices.

• Stay current on industry regulations and assess system implications.

• Assist in the development and delivery of training and implementation materials.

• Evaluate and propose technical solutions aligned with organizational goals.

• Provide technical troubleshooting guidance and escalation support for complex issues.

• Assist in troubleshooting Business Systems, if/when required.

• Develop staff on technological knowledge and understanding.

• Participate in community events, community volunteer boards and associations.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in computer science or related field, with a minimum of six years’ experience in lending systems within a financial institution, and a minimum of two years of supervisory or team lead experience strongly preferred.

Compensation: Base starting range: $119,579 to $157,539 annually commensurate with experience.

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

 

                                        

                                         We are an Equal Opportunity Employer