Customer Service Representative

Kuala Lumpur /
Customer Service – Customer Success /
Full-time
Create The Circular Economy With Us

At Reebelo.com, you empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices.

We are looking for motivated team members like yourself with an innovative mindset. In 2 years we launched 7 countries, raised $21M from top investors and scaled to 8-digit gross sales. Get the guidance & inspiration you need to make the most out of your career!

About The Role

Do you have a passion for increasing customer satisfaction and improving customer experience? Are you looking to join a fast-growing organization with great career development opportunities? Keen on joining a fun, non-traditional customer service team with a positive, down to earth, and people-oriented culture? If so, we would like to hear from you!

What will you help us with?

    • Be a key team player in our Customer Happiness team
    • Ensure positive customer experience through prompt & good responses to customers
    • feedback, queries or complaints
    • Communicate effectively through all channels primarily Emails, Calls, Webchats and Social
    • Media (Facebook, Instagram)
    • Maintain high customer satisfaction levels and drive other related metrics
    • Establish positive relationships with Reebelo customers and act as brand ambassadors
    • Drive our Reebelo sustainability message and other key values in your everyday life at work

Who you are?

    • At least 3 years’ experience gained from working in a customer-facing, fast-paced,
    • multichannel department serving the Asia Pacific region
    • Self-reliant with positive motivations and ability to work as part of a team as well as
    • independently
    • Able to compose good emails and sound understanding of basic email etiquette
    • Able to communicate confidently and clearly (both spoken and written) in English.
    • Mandarin is an added advantage (to support new markets as we grow the business)
    • Experienced in problem solving and conflict management
    • Have good attention to detail
    • Empathetic and able to remain calm when faced with challenging situations
    • Basic understanding of customer service performance metrics and service level performance metrics
    • Able to work on rotational shifts and support daylight savings hours when applicable
    • Able to multitask and record accurate notes of customers interactions

What is in for you?

    • A fun, non-traditional customer support department that welcomes new and fresh ideas
    • A people-oriented culture that values diversity, cares for our customers, our co-workers and cares for our planet in line with our sustainability values
    • Learn from industry leaders with international experience in the field of customer experience
    • Grow with the team and develop your career
    • A competitive and attractive salary package including performance incentives


Jump on board! Come have a chat with the team, it would be great to get to know you - send us your CV.