Senior Logistics Operations Manager - Marketplace
Kuala Lumpur
Operations – Operations /
Full-time /
Hybrid
Create The Circular Economy With Us
At Reebelo.com, we empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. We are looking for motivated team members like yourself with an innovative mindset. In 2 years we expanded to 7 countries, secured $50M from top investors, and scaled to 8-digit gross sales. Change the world, and supercharge your career with Reebelo!
Find out more: https://reebelo.com/about-us
We are looking for 2 hands-on Senior Logistics Operations Manager - Marketplace where one will support Reebelo's APAC-wide operations and the other will support Reebelo's NAM-wide operations including seller experience, customer interactions and logistics. You will be reporting directly to our company's Head of Operations, APAC and work closely together with a highly motivated team based in Melbourne, Australia.
Your typical day may include:
Logistics Management
- Support and expand our APAC Operations capabilities
- Implement state-of-the-art logistics / delivery / returns management processes, in alignment with Reebelo’s global strategy
- Own logistics-related issues and directly resolve these between customers, vendors and shipping couriers
- Assess, onboard and manage a network of last-mile partners, in line with the strategy to become the primary last mile partner for all of our vendors
- Ensure all processes and procedures are documented and up-to-date, and identify opportunities for improvement
Customer Experience
- Work closely with the existing operations team (based in Melbourne) & Customer Service team (based in Kuala Lumpur, MY) to optimise processes that deliver exceptional outcomes for our customers
- Review aggregated ticket data to identify trends from customer interactions and implement improvements that enhance customers’ experience when shopping at Reebelo
Vendor Experience
- Management of vendors to ensure delivery to our customers takes place in-full and on-time through strict process adherence, alongside in-country Account Managers in Singapore, Australia and New Zealand
- Onboard and manage vendors on Operations, Quality and Process-related topics in conjunction with the Vendor/Account Management team.
- Implement value-added services for our vendors, and potential new revenue channels for Reebelo
- Conduct quarterly business reviews with Vendors to assess operations performance and opportunities for improvement
Data Analysis and Reporting
- Conduct ongoing reporting and analysis to derive actionable insights that improve business operations
- Partner with the global technology team to identify and implement process automations
- Contribute to tech product development through creation of new feature specifications, testing and validating new platform features
We’d love to have a chat with you if you have:
- Minimum 3 years experience in eCommerce operations roles or equivalent
- Ambitious candidate with start-up mindset
- Business fluency in English
- Bachelor's degree in business or equivalent education (MBA or other postgraduate qualification will be highly regarded)
- Strong analytical skills (must have advanced knowledge of Excel, working experience with SQL is a big plus)
- Previous start-up, logistics or e-commerce marketplace experience will be favourably considered
- A solid team-player Experience with Zendesk or similar ticketing systems
- A strong focus on Customer Satisfaction
How we take care of you:
- Competitive remuneration package
- Comprehensive Health, Dental, and Vision Insurance
- Hybrid work model (2x per week)
- Team events & a great culture!
- Work from any of our offices for a couple of months/year (San Mateo, Miami, Toronto, Melbourne, Auckland, - Singapore, Kuala Lumpur, Hong Kong - and more to come)
- Ability to impact and influence business growth
- Birthday leave: Enjoy some you time!
We understand that experience comes in many forms so if your experience is close to what we’re looking for, please don’t hesitate to apply — we’d love to hear from you!
