Client Service Manager
Mississauga, Ontario
Jumpstart Refugee Talent – Refugee Talent Hub /
Customer Service /
On-site
Our employer partner, a a dynamic construction firm is looking to add a motivated and organized Client Service Manager to strengthen client relationships and ensure the success of projects across North America!
The Client Service Manager will serve as the primary advocate for the company's clients across Canada and the US, ensuring their needs, goals, and expectations are clearly understood and consistently met.
This role will require a high-level connection with the client throughout the entire engagement, helping shape solutions, resolve concerns, and ensuring the client recognizes the full value of the company's technology and expertise.
This is a primarily office-based position located in Mississauga, with approximately 25% travel for client meetings, conferences, and presentations.
Key Responsibilities:
- Own and manage client relationships at a strategic level across the full project lifecycle—including pre-project discussions, active project oversight, and post-project follow-up.
- Serve as the primary point of contact for client engagement outside of day-to-day project delivery; act as a trusted advisor to ensure client satisfaction and long-term partnership development.
- Deliver Introduction presentations to both new and existing clients.
- Understand client needs and objectives to shape proposals and service offerings aligned with their goals.
- Prepare and manage client proposals and RFP responses with support from the company Growth team.
- Participate in project kickoff and results meetings to ensure alignment between client expectations and the company’s project execution.
- Support Project Managers during live projects by maintaining a high-level connection with the client and ensuring any strategic concerns are addressed.
- Ensure the company delivers on project commitments to drive satisfaction and repeat business opportunities.
- Maintain detailed records of client interactions, opportunities, and relationship status in HubSpot CRM.
- Represent the company at industry conferences and events, building relationships and staying current on market trends.
- Stay informed about the evolving pipeline condition assessment landscape and how the company’s technology fits within it.
- Collaborate with internal teams to deliver best-in-class client outcomes.
Qualification:
- Background in engineering, business, environmental sciences, or related field.
- Strong client management or account management experience in a technical environment.
- Excellent verbal and written communication skills, including confidence in client-facing presentations.
- Ability to write and manage client proposals and RFP responses.
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and projects simultaneously.
- Familiarity with reading and interpreting technical drawings and project documents.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Experience working with municipal infrastructure, utilities, or pipeline condition assessment technologies.
- Previous roles in technical sales, account management, or project management.
- Familiarity with CRM systems such as HubSpot.
We thank all applicants for their interest in this opportunity, however; please note that only selected candidates will be contacted regarding next steps.
