Regina Business Sales Service Representative (Casual/Part-Time)
Regina
Regina Refugee Hiring Event – SaskTel /
On-site
This position is exclusively for the 2025 Regina Refugee Hiring Event. To be eligible to apply, you must meet the following criteria:
- Arrived in Canada as a refugee (government or private sponsorship), applied for asylum after arriving in Canada (refugee claimant/asylum seeker), or were forcibly displaced. This includes individuals from countries such as Ukraine, Afghanistan, Iran, and others.
- Currently reside in Saskatchewan.
- Should be able to attend the event in-person in Regina on September 24.
- Eligible to work in Canada (you must have a valid work permit, permanent residency, or citizenship).
- 18 years of age or older.
Please read the job description carefully and only apply if you meet the eligibility criteria for the position.
Are you passionate about sales and looking to make a significant impact in the business world? SaskTel is seeking dynamic individuals to join our talent pool for future Service Representative (Business Sales - Incented Sales Rep) roles in our Small Medium Business Call Center in Regina. By submitting your application, you'll be considered for upcoming positions that align with this exciting job title.
A pre-interview online assessment might be required for this position.
What You'll Do
- Be the Face of Our Business Brand: You will engage directly with our business customers, representing SaskTel in various interactions. Your role will be essential in understanding and aligning with customers' business priorities, ensuring that our solutions add real value.
- Leverage Proven Sales Methodologies: Using your strong working knowledge of persuasive sales techniques, you'll promote SaskTel's innovative business products and services in a dynamic and complex environment.
- Deliver Exceptional Customer Service: Whether behind the scenes or on-site, you'll manage internal processes to not just meet, but exceed customer expectations. Your proactive approach will ensure that our clients' needs are fully understood and addressed.
- Drive Business Growth: Your ability to understand business challenges and provide tailored solutions will play a key role in driving revenue growth and enhancing customer satisfaction.
- What You Bring:
- Sales Experience: A proven track record in a sales role where you've demonstrated your ability to use persuasive techniques effectively.
- Customer Focus: A passion for delivering value to customers and the ability to understand and align with their business goals.
- Dynamic and Adaptable: You thrive in fast-paced environments and can navigate complex situations with
- ease.
- Process Management: Strong organizational skills and attention to detail in managing processes and customer interactions.
Position Qualifications
- Working knowledge and ability to demonstrate techniques needed to persuasively promote the sale of Complex business products and/or services, typically gained from 2 years in a Sales role.
- Working knowledge of SaskTel products and services.
- Excellent verbal and written communication skills.
- Demonstrated ability to handle business customer contacts with tact, diplomacy and courtesy at all times,
- particularly when handling complaints and resolving disputes.
- Good analytical, problem-solving solving and decision-making skills.
- General knowledge of SaskTel Business Sales products and services (wireline and wireless).
- Working knowledge of personal computers and various software applications.
- Good multi-tasking skills.
- Successful completion of prescribed training courses.
- Keyboarding skills 20 words per minute.
Hours of Work
- This is classified as a casual - part time position which means that SaskTel cannot guarantee a set number of hours per week. Hours are scheduled according to business needs. The hours of operation are Monday to Friday (8:00am - 5:00pm).
- Our Service Representative currently average approximately 30-35 hours per week but this can vary and is based on business needs.
- This is a unionized position, and you will become a member of Unifor once you commence employment. Positions that are of a more permanent nature (permanent part-time, permanent full-time) are awarded based on seniority and qualifications.
Shifting
- Service Representatives are shifted 5 days per week and have various start times. Our Casual Part Time shifts vary in length and are currently between the hours of 8:00-5:00pm Monday - Friday but may evolve based on business needs to include evenings and weekends.
- Ideal candidates will be expected to be flexible in their working availability.
- There are two types of working shifts. One shift is a scheduled shift where these will be released 30 days prior to the shift. The other type of shifting is a day-of call-in shift where we would call you in to work the same day.
- It is an expectation of SaskTel that you would accept nearly 100% of your scheduled shifts as well as at least 80% of the day-of call-ins.
Training
- Training is typically scheduled for full-time shifts. Although you will be working various shifts in this position, the training is very structured. Training will start on your first day of employment and will cover orientation, SaskTel specific systems training as well as technical training.
- Passing the training program is a condition of your employment.
- You can expect to train between the hours of 8:00 AM - 5:00 PM Monday to Friday based on training requirements.
- This is fully paid training, and you must be available to attend 100% of the training.
$27.42 - $27.42 an hour
SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections, including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services, including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs).
The Regina Refugee Hiring Event Team will review applications and select the most qualified candidates for the positions. Please note that submitting an application does not guarantee an interview.
