IT Systems Analyst
Toronto
Jumpstart Refugee Talent – Refugee Talent Hub /
I.T & Cybersecurity /
On-site
Our employer partner, a a dynamic construction firm is looking to add a skilled and detailed IT Systems Analyst to their Toronto location! This position is an integral part of a special joint venture dedicated to bringing global innovation to infrastructure projects across Ontario!
The IT Systems Analyst’s role is to ensure the smooth operation of computer systems and enterprise applications, enabling end users to effectively perform their business tasks.
Key Responsibilities:
- Review resolutions and incident trends to recommend preventive measures.
- Alert management to emerging technical issues.
- Support Enterprise software (e.g., SharePoint, ERP) to ensure it meets business needs, user requirements, and system performance goals.
- Assist with application deployments, change control, and the development of new reporting processes and models.
- Support software releases, rollouts, and user communications.
- Assist in identifying hardware/software requirements for deployment and maintenance.
- Communicate changes, enhancements, and updates clearly to stakeholders.
- Respond to Service Desk requests, ensuring timely and effective resolutions.
- Document and track user issues, escalating as needed.
- Troubleshoot using diagnostic tools and maintain knowledge of supported systems.
- Create and maintain end-user help resources (FAQs, guides).
- Monitor Enterprise systems, apply patches/upgrades, and conduct post-implementation reviews.
- Research and recommend tools, services, and standards to improve reporting and system performance
Qualifications:
- College diploma or university degree in the field of computer science and/or minimum 5 years equivalent work experience.
- Application support experience with Microsoft Office Suite, SharePoint, and MS SQL.
- Power Platform development and management experience.
- Working knowledge with (not limited to) Microsoft Platform.
- Knowledge of Project Management Software like Autodesk construction cloud, Unifier, or Procore is an asset.
- Familiarity with the fundamental of collaboration Portal technologies such as SharePoint.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills.
We thank all applicants interested in this opportunity, however; please note that only selected candidates will be contacted regarding next steps.
