Customer Experience Associate
Barrie, ON
Jumpstart Refugee Talent – Refugee Talent Hub /
Financial Services /
On-site
This is an exciting frontline position with one of the major banks in Canada! Joining this team as a Customer Experience Associate means you will strive to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective clients. At the branch, you will understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Hours: 15+
Line of Business: Personal & Commercial Banking
This is an excellent opportunity for someone who:
1: Is customer obsessed
2. Is career minded
3: Has previous exposure to the finance industry
4: Flexible
5: Permanently based in one of the locations listed below
Key Responsibilities:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Qualifications:
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
$22.50 - $28.33 an hour
The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.
We thank you for your interest in this opportunity, however only selected candidates will be contacted regarding next steps.
