Bilingual Learning and Development Advisor - Call Center
Remote
Jumpstart Refugee Talent – Refugee Talent Hub /
Travel & Tourism /
Remote
Our employer partner within the Travel industry is currently seeking a skilled and professional Bilingual Learning and Development Advisor with a strong background in call center environments.
This is a full-time, 100% remote opportunity!
Key Responsibilities:
- Identify learning needs and create impactful training plans tailored to customer experience/call center teams
- Develop engaging curriculum and training materials (guides, manuals, job aids)
- Facilitate live virtual training sessions and coaching via phone or video
- Monitor learner performance and provide feedback to enhance skill development
- Continuously improve training programs based on results and participant input
- Partner with subject matter experts and team leaders to deliver results-driven learning solutions
- Coordinate logistics, schedules, and communications for smooth training delivery
Qualifications:
- Bilingual (English/French)
- 2–3+ years of experience in training delivery—preferably in customer service or call center environments
- Strong expertise in curriculum development, virtual facilitation, and adult learning principles
- Certification in Adult Education, Instructional Design, Training & Development, or Communications (asset)
- Familiarity with eLearning tools and current L&D trends
- Excellent communication and interpersonal skills
- Ability to adapt and solve problems in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Internet Connection: A wired Internet connection is required (WiFi not encouraged).
$50,000 - $55,000 a year
We thank all applicants interested in this opportunity, however; only selected candidates will be contacted regarding next steps.
