Bilingual Customer Service Representative
Remote
Jumpstart Refugee Talent – Refugee Talent Hub /
Customer Service /
Remote
Our employer partner is currently looking to add a highly motivated and service driven Bilingual (French/English) Customer Service Representative to their growing team!
This is a remote opportunity for someone with customer service experience within HR, Financial or Health Care Services.
Key Responsibilities:
- Handling a high volume of customer inbound
- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, etc.
- Leveraging your computer navigation skills to navigate a robust set of tools/systems
- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
Qualifications:
- A minimum of 2 to 4 years of experience in customer service
- Excellent English communication skills, French is an asset
- Good computer and system navigation skills
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Must be able to pass a criminal background check
- Prefer to have worked either HR, Financial, or Health Care Industry
- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.
$21 - $22.50 an hour
We appreciate and thank all applicants interested in this opportunity, however; only selected candidates will be contacted regarding next steps.
