Personal Lines Claims Specialists
Toronto, Montreal, Kitchener-Waterloo
Jumpstart Refugee Talent – Refugee Talent Hub /
Insurance /
Hybrid
Our employer partner, a leading insurance company, is looking to add Personal Lines Claims Specialists to multiple offices across Canada. This is an ideal opportunity for those with first-hand experience managing first-party automobile and/or property claims, and who is looking to make a meaningful impact every day while building a rewarding career in a supportive, value-driven environment!
Locations: Toronto, Montreal, Kitchener-Waterloo
The opportunity in Montreal and Toronto will be Hybrid (3 days a week in-office), and remote/virtual in the Kitchener/Waterloo area.
Key Responsibilities:
- Investigate and evaluate claims to determine coverage, liability, and damages
- Proactively communicate with customers, brokers, and partners throughout the claims lifecycle
- Apply negotiation strategies and decision-making skills to resolve claims fairly and effectively
- Leverage tools like Mitchell Work Center and Guidewire to assess damages and manage cases
- Maintain accurate documentation and ensure compliance with provincial laws and the company’s best practices
- Support fraud detection, subrogation efforts, recovery, and salvage processes
- Deliver exceptional customer experience and uphold the company's commitment to service excellence
Qualifications:
- 2+ years of experience in auto or property claims (or equivalent education + training)
- Solid understanding of insurance policy wordings, provincial regulations, and repair processes
- Tech-savvy with Microsoft Office and claims platforms
- Strong written and verbal communication skills
- Detail-oriented and organized, with the ability to juggle multiple files
- Bilingual (English/French) is a strong asset, and required for Quebec-based roles
Nice to Have:
- Completion or progress toward CIP designation
- Experience working with brokers or underwriting teams
- Familiarity with tools like Mitchell, ARMS, or Guidewire
- A growth mindset and customer-first attitude
We appreciate and thank all applicants for their interest in this position, however; please note that only selected candidates will be contacted regarding next steps.
