Community Administrator
Victoria, BC
Jumpstart Refugee Talent – Refugee Talent Hub /
Property Management /
On-site
The Community Administrator will be responsible for the day-to-day care of the property while providing exceptional customer service to external & internal customers. The incumbent is the champion of resident relations & provides best-in-class customer service in all matters pertaining to the day-to-day management of the property.
What you will do:
- Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on
- accounts receivable weekly
- Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other
- notices when applicable and in compliance with the Residential Tenancies Act.
- Administering move-in deposits and move-out balances.
- Maintain all resident information received in accordance with Privacy rules and regulations.
- Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
- Issue and deliver notices such as: violation notice, Notice to End Tenancy, Notice to Enter, etc.
- Notice of Renewals by an approved method of service.
- Code accounts payable invoices
- Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)
- Overseeing office equipment repairs and ordering office supplies
- Ensuring office is and kept organized and clean
- Perform the leasing function as required if the Leasing Representative is not available.
- Assist with all office functions as needed
- Provide relief coverage of key office duties during absences
- Prepares reports – Delinquency Report, Pre-Authorized Reports, and other reports as required
- Embrace and pro-actively support company’s culture of environmental sustainability, and corporate and social responsibility
- You will be required to work as part of the on-call schedule
- Other related duties as required. Such duties may include lifting.
Who you are:
- Education: A College or University education in a business field would be considered an asset
- Experience: 1+ years of related experience with residential property management would be considered an asset
- Relationship/Leadership Skills: Able to communicate effectively & professionally, both oral & written; able to develop & sustain cooperative working relationships with team members, senior management, contractors, residents & the public; able to partner with clients to meet client needs; self-motivated, professional & flexible; able to motivate, empower & coach/counsel staff in the achievement of performance goals; professional phone manner; mature & self-motivated team player with good conflict-resolution skills; committed topersonal growth & integrity aligned with BGO’s objectives; ability to exercise confidentiality
- Organizational/Multi-Task Skills: Ability to allocate one’s time effectively & manage tight deadlines; ability to work under pressure & achieve quality results; ability to handle multiple demands & competing priorities, & adapt to new ideas & constant changes; results oriented, detail oriented & accurate
- Decision Making Skills: Ability to resolve problems using facts & sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage & adapt to change
- Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, & Outlook; knowledge of Yardi an asset
- Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades & rent collection. Being able to handle emergencies occurring after regular office hours
- Knowledge: A complete understanding of all applicable laws, legislation, & rights concerning resident / landlord relations
- Police Clearance: A criminal verification check is required for employment.
APPLY NOW!
We thank all applicants for their interest. However, only those selected for the next step will be contacted
