Associate Director of Business Operations

New York, New York
Business Operations & Strategy (NYC) – Business Ops & Strategy /
Full Time /
ABOUT US: empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more!  We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We are seeking an Associate Director, Business Operations who will take on cross-functional projects that are critical to the company's success. Reporting directly to the CEO, you will work closely with the Exec team and play a key role in helping the organization focus on and achieve its most important goals.


    • Spin up and lead cross-functional initiatives that can meaningfully impact the business; drive execution and own performance
    • Identify and track top key business objectives and work with teams on these objectives to ensure projects stay on track (Sample projects could include spinning up a customer insights and strategy team, helping customers understand their performance and derive more value from the product, starting the product roadmap for a greenfield product area, supporting org/hiring strategy, etc.)
    • Create data-driven reports and decks for internal meetings, clients, and the board
    • Initially an IC role, and we would expect you to grow into a larger role within the organization


    • 5+ years of professional experience; Management consulting experience and/or MBA preferred, with at least 1 year of startup experience
    • Generalist: You work hard, learn quickly, and like wearing many hats
    • Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
    • Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
    • Data-driven: Analytical, excellent with excel, SQL, presenting data
    • Nice to have: Product-oriented - Previously have worked closely with engineering and product teams to define requirements and implement solutions 


    • Competitive compensation packages, including early stage equity
    • 401k plan
    • Flexible PTO & 11 paid holidays
    • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
    • Paid parental leave
    • Growth Mindset learning and development stipend
    • Happy hours, team outings, & annual offsites!
    • Pre-tax commuter benefits
    • Complete laptop workstation
    • & more!
This position is available in New York City.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.