Associate Director of Business Operations

New York, New York
Business Operations & Strategy (NYC) – Business Ops & Strategy /
Full Time /
ABOUT US: empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more!  We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We are seeking an Associate Director, Business Operations who will take on cross-functional projects that are critical to the company's success. Reporting directly to the CEO, you will work closely with the Exec team and play a key role in helping the organization focus on and achieve its most important goals.


    • Spin up and lead cross-functional initiatives that can meaningfully impact the business; drive execution and own performance
    • Identify and track top key business objectives and work with teams on these objectives to ensure projects stay on track (Sample projects could include spinning up a customer insights and strategy team, helping customers understand their performance and derive more value from the product, starting the product roadmap for a greenfield product area, supporting org/hiring strategy, etc.)
    • Create data-driven reports and decks for internal meetings, clients, and the board
    • Initially an IC role, and we would expect you to grow into a larger role within the organization


    • 5+ years of professional experience; Management consulting experience and/or MBA preferred, with at least 1 year of startup experience
    • Generalist: You work hard, learn quickly, and like wearing many hats
    • Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
    • Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
    • Data-driven: Analytical, excellent with excel, SQL, presenting data
    • Nice to have: Product-oriented - Previously have worked closely with engineering and product teams to define requirements and implement solutions 


    • Competitive compensation packages, including early stage equity
    • 401k plan
    • Flexible PTO & 11 paid holidays
    • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
    • Paid parental leave
    • Growth Mindset learning and development stipend
    • Happy hours, team outings, & annual offsites!
    • Pre-tax commuter benefits
    • Complete laptop workstation
    • & more!
$150,000 - $170,000 a year
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
This position is available in New York City.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.