Senior Manager, People
Toronto, ON
People – People /
Full-time /
Hybrid
Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
A Senior Manager, People acts as a trusted and strategic advisor, coach, and change agent to senior leadership and managers for the functions they support. You are embedded in teams to ensure and ensure we hire, retain and elevate incredible people to do the best work of their careers. You are the guide in making sure we build and maintain a world class team that is humble, hardworking and always learning while having a ton of fun along the way.
This role will be supporting our Business Pod, which includes Sales, Marketing, G&A and CX team. You will lead a People team pod comprised of talent acquisition and people operations team members.
What You’ll Be Doing:
- Acts as a trusted partner: Forms effective relationships with the team’s they support to deliver the business results by providing People guidance and enablement. Primary counterpart is the function leader and any managers that work with that lead.
- Serve as a coach: Mentors, coaches and provides feedback to managers at all levels; also mentors other People team members.
- Leverage data: Constantly gathers data to aid in trend analysis and gain insight to contribute to solutions, programs, and opportunities for learning, but also spends time gathering qualitative inputs via 1:1s and other means
- Drive strategic people work forward to deliver impact: Partner with senior leadership on a wide range of matters, including management development, team member engagement programs, and organizational design. Collaborate and execute on people programs and processes from start to finish that are consistent/ align with Relay’s goals and values, but that can be tailored to account for the specific team's stage and needs. You will adapt program timelines and even deliverables to ensure meaningful results
- Lead a Team: As a pod owner, you will have 3 direct reports whose career path at Relay you will be responsible for developing. You drive results through a unique mix of managing and doing given our stage and growth trajectory.
- Help build a world class People Team and Relay: Identify great talent, internally and externally, who will raise the bar on the team. Collaborate with their teams to ensure a high bar for performance.
Who You Are:
- Strong communicator & people leader: We are a distributed team that’s moving fast. Giving context, understanding context, and being able to connect and communicate with teams over various channels must be a core strength. You have an empathetic and authentic voice. You are able to unblock and provide context to your team whenever possible and help guide your pod through ambiguity and high growth. You drive results through a unique mix of managing and doing given our stage and growth trajectory.
- Experienced: You’ve seen enough patterns and scenarios to help guide teams. You understand the tradeoffs at different growth stages and inflection points and are comfortable evaluating impact knowing everything at once is not possible.
- Nimble & Creative: You don’t default to old playbooks or follow a cut and paste model. You will adapt and revise based on what you’ve learned and continuously refine to make sure it’s best in class and relevant for Relayer as we evolve as a business and team. You don’t believe in process for the sake of checking off a box; instead you are focused on impact and results. Therefore you’re very comfortable with the pivot, if the impact is not there.
- High Ownership: You have a deep understanding of our broader business and the work of the team(s) you support. You are embedded in the team you partner with on the people side. As an example, we don’t use the word “client group” in our People Business Partner team. This is non a consulting project and you are not an advisor. You are embedded in that team. You are a part of the team and you’re critical in making sure great people are brought on board and that awesome folks stay on the Relay journey and do the best work of their careers.
- Bar Raiser: You believe in getting better 1% everyday and never stop seeking opportunities to learn; you don’t settle for mediocrity. Making people around you better brings you joy and a deep sense of accomplishment.
Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!
Our Commitment To You:
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
- Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.
The Interview Process:
- Stage 1: A 30-minute Google Meets video call with a member of the Talent team
- Stage 2: A 30-minute Google Meets video call with the VP People & Customer Experience
- Stage 3: A 60-minute in-person white boarding session on a specific initiative we are tackling. Bring it into a real-world setting and partner together on solutioning.
- Stage 4: A take-home case study + writing sample, followed by a 60-minute presentation of your solution to our Leadership team
- Stage 5: A 45-minute Google Meets video call with a member of the Leadership team
What’s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.
