Customer Success Manager EMEA
Portugal / Spain / South Africa
Customer Success /
Full-time /
Remote
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 140 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Customer Success Associate to help spearhead the overall look and feel of our features and services.
We’re looking for a Customer Success Associate based in the EMEA region to support a high volume of tech-touch and low-touch clients. You’ll be helping clients and their employees during onboarding, answering questions, and offering support via email and calls. This is a great opportunity if you’re early in your career and already have experience managing a high volume of client conversations, support tickets, or admin tasks—whether through customer support, operations, or service roles. You enjoy staying organized, working through checklists, and helping people get answers efficiently. If you’re curious about global HR tech, client services, and remote work operations, you’ll feel right at home.
What you'll be doing:
- Manage a large portfolio of clients, supporting them primarily through email, support tickets, and short video or phone calls.
- Run onboarding calls to guide clients and their employees through the initial steps of hiring through RemoFirst.
- Answer client questions related to hiring, payroll, and employee management—collaborating with internal teams when needed.
- Identify potential opportunities for expansion or upsell (like new hires, new countries, or services)
- Help keep clients informed about platform features, key deadlines, and country-specific updates.
- Flag common client pain points and suggest improvements to internal processes or resources.
- Maintain accurate records of client interactions and account status using our internal tools.
What you’ll need:
- At least 3 years of experience in Account Management or Customer Success related roles, ideally in a SaaS platform business.
- At least 2 years of experience working in global HR, Payroll or Global Mobility.
- Strong verbal and written communication in English (Spanish or German are a plus!).
- Comfortable jumping on video calls to explain processes, answer questions, or troubleshoot with a friendly and professional tone.
- Organized and detail-oriented—you’ll be juggling multiple clients and timelines.
- Curious and eager to learn—you don’t need to know everything about global employment (yet), but you’re excited to dive in.
- Tech-savvy and comfortable using tools like Google Workspace, CRMs, or help desk platforms.
How you'll work:
- Excellent English is a must.
- Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways.
- Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
- Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
- Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
- Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
- Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves.
Why work at RemoFirst?
- Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.
