Client Relations Manager

New York, NY
Sales
Full-time
Reorg Research is looking for an experienced Customer Relations Manager to join our sales team and manage relationships with our existing subscriber base, which includes many of the most successful hedge funds, major law firms and investment banks in the country.  This position will work out of our New York City Office.

Responsibilities

    • Help our subscribers get full value from our products and features
    • Train and keep subscribers up to date on Reorg’s service offering and key functionalities
    • Work closely with Reorg marketing on new feature releases and support materials
    • Provide quality customer support for technical questions, website help, feature questions and more
    • Gather customer feedback and work closely with Reorg’s Product team to ensure that feedback is included in the product development road map
    • Identify growth opportunities within our existing customer base
    • Identify accounts at risk of non-renewal and work with Reorg’s Sales team to ensure renewals

Requirements

    • Bachelor's degree
    • 3+ years experience in a client-facing role, preferably within the financial industry
    • Excellent presentation skills
    • Proficiency in Microsoft Office and one or more Customer Relationship Management programs
    • Excellent communication and time-management skills
    • Experience in the distressed debt/restructuring industry strongly preferred
Reorg Research provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reorg Research complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training