Data Analyst - Thinking Machine Performance
Remote US and Canada
Professional Services – Delivery /
Full Time Employee /
Remote
As a Data Analyst in our Delivery team, you will play a pivotal role in shaping the future of conversational AI by measuring the performance of our Thinking Machines (conversational AI bots). This role sits at the intersection of data analytics and AI innovation, enabling our teams and clients to understand and enhance the impact of our Thinking Machines. You will work closely with our platform team to build robust data pipelines and models, ensuring the seamless flow and analysis of data critical to our AI's performance assessment. Your expertise will contribute to the development of standardized analytics, dashboards, and training materials, empowering both our internal teams and external clients to leverage our AI technology effectively.
What You'll Do
- Performance Measurement Definition: Define and implement metrics and KPIs to measure the performance of our Thinking Machines, ensuring they align with our strategic objectives.
- Data Pipeline Partnership: Collaborate with the platform team to design and implement data pipelines and models that provide the foundation for performance measurement.
- Analytics & Dashboards: Develop and maintain standardized analytics and dashboards to regularly assess and report on Thinking Machine performance, identifying areas for improvement.
- Training & Enablement: Create comprehensive training and enablement materials for both internal and external teams, enhancing their ability to use and benefit from the analytics developed.
- Custom Reporting: Work closely with Customer Success Managers to develop and deliver custom reporting solutions for key clients, ensuring their specific needs and expectations are met.
- Impactful Visualization: Focus on creating impactful data visualizations and dashboards, ensuring our data storytelling is both effective and engaging.
What You'll Bring
- Experience in Data Analytics: Proven track record in data analytics, with a strong understanding of data modeling, data pipeline construction, and performance measurement.
- Technical Proficiency: Expertise in data analysis tools (e.g., SQL, Python, R) and experience with BI tools (e.g., Tableau, Looker) for dashboard and report development.
- Collaborative Skills: Exceptional ability to work cross-functionally with platform teams, customer success managers, and other stakeholders to deliver comprehensive data solutions.
- Communication & Training Skills: Strong communication skills with the ability to develop and deliver clear, effective training and enablement materials.
- Client-Focused: Experience in developing custom reporting solutions, demonstrating an understanding of various client needs and the ability to tailor reports accordingly.
- Innovative Mindset: A passion for AI and technology, with a creative approach to problem-solving and a constant drive to improve performance measurement methodologies.
- Visualization Enthusiast: A deep appreciation for impactful data visualization and dashboarding (you’re a fan of Stephen Few's approach to data presentation).
