Senior Software Engineer, Platform

Remote US and Canada
Engineering – SRE / Platform /
Full Time Employee /
Remote
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

Are you ready to make your mark on the future of Conversational AI? Here at Replicant, we're not just creating technology; we're pioneering an industry. We're seeking a high-impact Senior Engineer for the Platform team to accelerate the transformation of our state-of-the-art virtual call center platform.

At this moment, our team has a special and unusual opportunity to revisit fundamental architectural decisions and set us up for 20x scaling and growth. The platform is the kernel of our product and our business. We integrate telephony, speech-to-text, LLM and ML services, speech-to-text, and analytics, all in real-time with minimal latency. And you can help us solve the big, hard, interesting problems to set up our platform for massive growth.

Join us and redefine the boundaries of what's possible with contact center automation. Deliver unparalleled value to our customers at scale and shape the trajectory of our product. This isn't just a job, it's an opportunity to be a part of the next big thing in the Conversational AI industry. Let's revolutionize communication together

What you'll do

    • Develop and maintain large-scale, multi-tenant backend services in TypeScript
    • Provide technical leadership and thorough review of code
    • Share your passion for learning about technical topics with your team and peers
    • Collaborate with your team in a rigorous yet lightweight agile process
    • Participate in regular on-call rotations to support our production systems

What you'll bring

    • 4+ years of software development experience in a SaaS environment
    • Experience with some of our primary technologies: TypeScript (or similar), Node.js, Kubernetes, PostgreSQL, and GCP
    • Strong experience in object-oriented programming, test-driven development, distributed systems, and API design
    • Independent thinking and relish of tackling thorny technical challenges
    • Experience mentoring junior software engineers
    • Passion for participating in a fun, collaborative, productive team culture
For all employees, we offer:
🏠  Remote working environment that respects time zone differences
💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥  Top of the line healthcare (medical, vision, and dental)
🏋️  Health and Wellness Perk
🖥️ Equipment Stipend
🌴  Flexible vacation policy
✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.