PEPSE Knowledge Management Lead
Washington, DC /
Government Services – Project Delivery Unit /
Who We Are
Resonance is an award-winning frontier market solutions firm based in Burlington, Vermont that helps a variety of donor, commercial and investor clients around the world to catalyze lasting impact. We envision a prosperous and just world of thriving markets, healthy ecosystems, and vibrant communities where business, governments and citizens work together creating a better world for all.
Resonance seeks to catalyze large-scale social, environmental, and economic change by fostering new and dynamic forms of collaboration. We do this by fostering public-private partnerships, facilitating sustainable investment, and providing deep analytical insights in frontier markets. We strive to merge strategic insight with practical on-the-ground knowledge into an integrated approach that emphasizes results.
Resonance was recently named one of Inc. 5000’s fastest growing privately-held companies. We seek candidates who are ready to apply their analytical and problem-solving skills to some of our planet’s greatest challenges in an entrepreneurial, fun, and fast-paced environment. We are looking for passionate and committed people who can work in a highly collaborative environment to deliver results for our clients and stakeholders around the world.
Resonance is seeking candidates for the role of Knowledge Management (KM) Lead on our USAID-funded Promoting Excellence in Private Sector Engagement (PEPSE) project. The KM Lead will liaise closely with the client (USAID PSE Hub) to develop and implement knowledge management initiatives that that promote learning and uptake of PSE across the Agency. This role will also lead on the PEPSE Monitoring, Evaluation and Learning (MEL) and Collaborating, Learning and Adapting (CLA) efforts, including overseeing the project MEL Plan and conducting pause and reflect sessions that draw learning and insights from across PEPSE tasks. The KM Lead will provide supervisory support to the Data and Insights Task. S/he will work closely with the Chief of Party, as well as with the technical and communications lead staff members, to ensure continuous improvement and expansion of knowledge management activities and community of practice content development Agency-wide and across the project.
This is a full-time position based in Washington, DC, reporting to the PEPSE Project Director/Chief of Party.
- Implement, refine, and update USAID’s PSE Knowledge Management plan. Provide strategic inputs into the PSE Hub’s knowledge management initiatives, drawing upon insights from field advisory work, USAID partnerships data, training content and participant evaluations, and other products that promote or support USAID’s PSE and partnership activities worldwide.
- Manage and continue to build out the PSE pages and PSE Toolbox on USAID’s intranet into a “one-stop-shop” for PSE-related resources; catalog, curate and organize content that support users in finding PSE resources effectively and efficiently.
- Support resource development for external platforms (Marketlinks, USAID.gov, etc.) as needed.
- Work with PSE Hub workstreams to support the development of PSE-focused resources (e.g. case studies, PSE examples, lessons learned, guidance documents, how-to-guides) to support roll-out and implementation of the PSE Hub’s strategic plan, particularly in the areas of evidence, data, and learning. Lead, coordinate, and/or contribute to knowledge capture and synthesis of PSE insights, and translate this knowledge into sharable resources and activities for USAID staff. This includes supporting efforts such as the annual PSE Agency-wide survey and the PSE Actions Dashboard.
- Support management of USAID’s Agency-wide PSE Community of Practice and development of the PSE Points of Contact network.
- Oversee internal and external webinars/virtual events, including identifying speakers, developing talking points and slides, supporting outreach and registration, and coordinating run-through and day-of logistics.
- Liaise closely with the Communications Team in engaging audiences, internal and external to the Agency, to promote PSE initiatives, collaboration, and learning.
- Contribute, as requested, to on-demand PSE technical support for Missions, Bureaus, and Operating Units (MBIOs)
- Additional projects and tasks as requested.
REQUIRED EDUCATION AND EXPERIENCE
- Master’s degree (or higher) in international affairs, public administration, public policy, or a related field preferred.
- Minimum of five (5) years of experience in creating, designing, and implementing knowledge management strategies and systems and/or M&E systems for donor-funded projects.
- Knowledge of and experience with contemporary knowledge sharing platforms, including file sharing and collaboration platforms, that can serve multiple units within a decentralized organizational structure.
- Demonstrated success in leading, coordinating, and contributing to the timely delivery of quality and technically sound knowledge management products that promote learning and collaboration.
- Experience coordinating and facilitating virtual meetings – everything from small, participatory workshops to large-scale webinars.
- Experience developing an institutional or programmatic learning agenda, and record of success in coaching teams through the process of becoming a more active ‘learning organization’, which also includes developing and monitoring KM metrics to inform decision-making of USAID/client workstreams.
- Self-starter, with strong interpersonal and communications skills and ability to articulate thoughts and ideas to others, while being able to fulfill multiple overlapping tasks.
PREFERRED EDUCATION, EXPERIENCE & COMPETENCIES
- Familiarity with the USAID Private Sector Engagement Policy, market-based solutions, and USAID engagement with the private sector.
- Experience developing Scopes of Work for discrete ‘on-demand’ engagements from a variety of stakeholders within client organization.
- Experience with facilitating virtual communities of practice or ‘knowledge sharing networks’ – including crafting community structure, targeted content development, ongoing promotion of community vitality and fostering uptake and engagement in robust KM practices, etc. -- to support knowledge capture and sharing across a large but decentralized organization.
- Familiarity with technical issues such as KM taxonomy, protocols for compiling, input and maintenance of knowledge products, and effective design of search tools and functions.
- Experience educating internal stakeholder groups on the benefits of cross-unit collaboration in effective knowledge capture, and the importance of developing long-term institutional knowledge pools.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Resonance does not anticipate that this position will require regular work travel, but opportunities for domestic or international travel may arise upon occasion.
WORK AUTHORIZATION/SECURITY CLEARANCE
Eligibility to work in US. Security clearance is required including background check and security screening process to obtain a USAID email and a facility-specific badge to access the client’s offices in a major federal government office building.
The Equal Employment Opportunity Policy of Resonance is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Resonance hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Resonance believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
Applications will be reviewed on a rolling basis. Only candidates selected for interviews will be contacted. No phone calls or emails please.