Senior Operations Manager

Remote, Based in Philippines /
Operations /
/ Remote
Customer insights are critical to building successful products and services. However, finding and interviewing the right people to uncover those insights is a time-consuming, expensive process that often results in researcher frustration. 

Respondent is building a new category marketplace that connects researchers with high-quality participants. By reducing research timelines from 4-6 weeks to days and shrinking costs by 90%+, we make business-changing insights available to researchers of all types -- from in-house research teams at Airbnb and Microsoft to startup founders hunting for product-market fit. 

About This Role
Reporting to the Head of Strategy & Operations, this role will drive successful delivery of high-quality participants for the studies that researchers publish on the Respondent platform. Our growing pool of 2M+ verified participants fills the needs of most researchers, but we aspire to deliver for every researcher and every project. This is where you come in! 

We’re looking for someone who tenaciously sees projects through to completion. You can figure out how to find and connect with any audience while building the right team and process to do it over and over. If you love operating at scale but can build and appreciate really targeted 1:1 messaging, let’s connect!

Areas You’ll Work On

    • Own the execution of our efforts to place high-quality participants into every user research study on the Respondent platform
    • Work across multiple channels to source participants that are sought for those studies, all while prioritizing the projects that need attention.
    • Become an expert in what prevents research projects from finding high-quality participants and execute a plan to eliminate those challenges
    • Drive scale and automation where appropriate to engage and acquire participants for projects
    • Track, measure, and report on the health of our participant pool and the effectiveness of our fulfillment efforts, sharing that data throughout the organization
    • Manage & grow team of contractors while also performing fulfillment tasks (e.g., initiating outreach via multiple channels, sending emails, etc.) on your own
    • Work with the Executive, Marketing, Product, and Customer Facing teams to identify, prioritize, and execute the fulfillment approaches that support our company objectives

Who You Are

    • You are focused and detail-oriented when it comes to planning and follow-through on projects with a track record of successful outcomes.
    • You love to dive into complex problems and execute. You’re not afraid to get your hands dirty in order to figure out what’s going on and how to improve it.
    • You’re a relationship builder with your colleagues and with external customers and partners.
    • You are energized by working on many different things at once and excel at project management without shying away from ambiguity and shifting priorities.
    • You are entrepreneurial-minded with a growth mindset, bias toward action, and a willingness to take ownership.
    • You don’t let perfect be the enemy of the good in experimenting and trying new things.
    • You are aware of your own biases and actively work to overcome them in working with others.
    • You have professional fluency in English

Nice to Haves

    • Experience with recruiting (bonus points if it’s user research recruiting)
    • Proficiency in creating your own design assets

We believe people do their best work when they are healthy and happy.
🌟 Purpose: Be part of a team that is building a new category marketplace that will change how we conduct research forever. 
🌏 Work from home and live your life: Join us as part of a fully distributed team. No commuting! We believe in giving you the freedom and flexibility to work remotely!
💎 Transparent and inclusive: Work in an environment with high trust, transparency, and autonomy!
🚀 Growth opportunities: You're joining at a great time and will have the opportunity to grow at the same rate as the company. We will do everything humanly in supporting you to get there!
🤓 A structured remote onboarding process and continuous training with a supportive team