Head of Product

United States, Canada, Australia /
Product /
Customer insights are critical to building successful products and services. However, finding and interviewing the right people to uncover those insights is a time-consuming, expensive process that often results in researcher frustration. 

Respondent is building a new category marketplace that connects researchers with high-quality participants. By reducing research timelines from 4-6 weeks to days and shrinking costs by 90%+, we make business-changing insights available to researchers of all types -- from in-house research teams at Airbnb and Microsoft to startup founders hunting for product-market fit. 

About Head of Product at Respondent
If you are a builder and someone who wants ownership over the direction of a new and exciting marketplace, read on. As head of product at Respondent, you’ll own product vision, strategy, and everything in between. We are looking for someone who understands and knows marketplace design and the importance of matching supply with demand and an obsession for user experience. If you (like us) are fascinated by marketplace liquidity and are obsessed with creating incredible experiences we’d love to chat!

Area’s you’ll work on

    • Develop and lead the product vision, strategy, and roadmap, to drive our goals and deliver a world-class product for researchers and research participants (and one that will be changing research as we know it forever 🙌)
    • Work closely with Respondents leadership team on marketplace design, ideation, and overall business growth 🚀
    • Immerse yourself fully into the world of our amazing researchers and participants. Understand user pain points, user needs and translate these into actionable insights for the broader team 👨‍👩‍👧‍👦
    • Define Respondents marketplace and product principles to create alignment and scale a highly productive product culture 🎓
    • Establish best practice research and data analysis processes to inform product direction (including user and pricing research, usability studies, and data-driven experiments) 📚Drive end-to-end feature development, from launch through to maintenance and monitoring 🌱
    • Define and measure key product metrics to track and analyse product performance against business goals 📈
    • Work proactively to define longer term initiatives in line with the overall product vision and business objectives. Maintain discovery backlog of possible innovations 🌌
    • Act as Respondents Product spokesperson, who can effectively communicate, pitch and sell our product vision to our team, community, advisors, and future investors 🎤 
    • Work directly with our CEO and other business leaders, to pitch and promote Respondents products with key stakeholders and current/future investors 🗣
    • Work collaboratively with the leadership team to develop the company vision and strategy💡
    • Lead and execute with a cross-functional product team (including engineers), creating plans and processes that deliver incredible results 💪
    • Establish the priorities for the product and engineering teams to build and ship products that serve the needs of our researchers and participants and deliver growth to the business 📦
    • Recruit, coach and mentor new product managers, support their career development, and ensure they have everything they need to succeed ✨
    • Identify opportunities for internal and external team growth in line with Respondents business objectives 🧠

Who are you?

    • You are a natural leader who thrives on building and championing high performing products and teams, and is never afraid to roll up their sleeves
    • You are like a multifocal lens with the ability to go super detailed and zoom out to see the bigger picture—always staying focused on what is going to drive the most impact
    • You are a creative collaborator who consistently unites internal and external stakeholders on all stages of product development to assess value, usability and feasibility
    • You are proactive and are constantly looking to identify and deliver product solutions that deliver value for the business and user alike
    • You truly get people and have a passion for unearthing the nuances and complexities that make personas unique—in order to build product that genuinely improves lives (you’ll use Respondent for this!)
    • You are organised and create clear user stories for new features or updates to existing features and owning knowledge of the product front-to-back
    • You are adaptable and thrive in ambiguity and an environment of cohesive but rapid change.
    • You think on your feet and can quickly make well-reasoned decisions with limited data
    • You are an engaging story teller who knows how to distill complex ideas into clear concepts that gets everyone excited and onboard with the product vision

We believe people do their best work when they are healthy and happy.
🌟 Purpose: Be part of a team that is building a new category marketplace that will change how we conduct research forever 
🌏 Work anywhere, live your life: Join us anywhere in the world as part of a fully distributed team. No commuting! We give you the freedom and flexibility to work when you want, and where you want!
💎 Transparent and inclusive: Work in an environment with high trust, transparency, and autonomy
🚀 Growth opportunities: You're joining at a great time and if you can keep up, you will have the opportunity to grow at the same rate as the company. We will do everything humanly in supporting you to get there.
👩‍⚕️High-quality medical care 
💰Competitive salary & Stock options
🤓 A structured remote onboarding process and continuous training with a supportive team 
🎨 Monthly Stipends for Learning & Development, Health & Wellness, and Family/Kids/Pet
s🏖 Four weeks of flexible paid vacation per year (need a bit more for religious or country holidays--no problem!)
🏡 12 paid holidays per year
👶 Parental leave - 12 weeks fully paid with an additional optional 4 weeks unpaid
🌈 Company retreats for teammates to get to know one another in person (recent locations pre-Covid include New Orleans, San Antonio, and Wickenburg)!

Respondent is an equal opportunity employer

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in Respondent's long term success. Our dynamic team members have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace and encourage candidates from underrepresented backgrounds to apply.