IT Support Specialist
Austin, TX
Engineering – IT /
Full Time /
On-site
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
As an IT Support Specialist at Restaurant365, you will play a crucial role in providing front-line technical support, troubleshooting, and maintenance of our internal IT systems. The IT Support Specialist will work closely with end-users to resolve IT issues, optimize system performance, and ensure the security and reliability of the organization’s internal IT infrastructure.
How you'll add value:
- End-user Support: Provide technical assistance to end-users, both remotely and on-site, to address and resolve hardware, software, and connectivity issues.
- Troubleshooting: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices. Resolve issues related to operating systems, applications, and network connectivity.
- Hardware and Software Maintenance: Perform routine maintenance and updates on IT systems and equipment. Install, configure, and upgrade hardware and software as necessary.
- Network Support: Assist with network-related tasks, including setting up and maintaining user accounts, resolving connectivity issues, and ensuring network security.
- Security and Compliance: Maintain and enforce security protocols, ensuring data integrity, confidentiality, and compliance with relevant regulations. Implement and maintain backup and disaster recovery strategies.
- Documentation: Keep detailed records on helpdesk tickets, troubleshooting steps, and solutions provided. Create and update documentation for IT processes and procedures as needed.
- User Training: Provide training to end-users on IT systems, software applications, and best practices for data security during new hire orientation.
What you'll need to be successful in this role:
- Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience.
- Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent will be considered in lieu of a college degree.
- 1+ year experience providing end-user technical support is required.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently.
- Knowledge of corporate security guidelines, authorization procedures, and staff onboarding/offboarding operations.
- Proficiency in Microsoft 365 applications and administration is preferred, including user management, security configurations, and application deployment.
- Familiarity with Microsoft Entra (Azure Active Directory) Administration.
- Excellent verbal and written communication skills to effectively assist end-users and document technical procedures inside of internal helpdesk ticketing system.
- A customer-centric mindset with the ability to patiently communicate technical concepts to non-technical individuals.
- Understanding of enterprise MDM solutions such as Microsoft Intune and Jamf Pro.
- Flexibility to work outside of regular business hours when necessary to accommodate urgent support requests.
- Experience in any of the following systems are preferred: Freshservice, Slack, Atlassian, Monday.com, Torii, Mimecast.
- Occasional travel may be required.
R365 Team Member Benefits & Compensation
- This position has a salary range of $29.80-$40.86 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
#BI-Remote
$29.80 - $40.86 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
