Project Manager, Implementation
Remote
Customer Success – Training & Implementation /
Full Time /
Remote
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Project Manager (PM) will manage internal and external resources to successfully deliver service engagements on time, in scope, and on budget. This role is a balance of independent work, owning and developing multiple new accounts at a time, managing client expectations, and driving continuous improvement. The PM will partner with Implementation Managers, Integration teams, Sales counterparts, Product, and other Customer Success team members to help clients onboard and grow.
A successful PM has a consultative mindset and will apply best practices and solutions to each client based on their individual business processes and goals. The PM is instrumental in developing roll-out strategies, managing resources, and executing against their project plan to fulfill the project scope. The PM will deliver industry, technology and change management thought leadership while encompassing R365 core values: Solve Problems – Together, Share Positive Vibes, Love Good Food, and Relentlessly Seek Greatness.
Our Implementation team is solely focused on ensuring clients are well supported, educated, and fully adopted on our platform. To build successful relationships with our team and clients, client onsite travel and company event travel may be required up to 25% of the time.
How you'll add value:
- Project coordination and resource management: Act as the primary liaison between clients and internal teams, facilitating the project flow using Agile methodologies while efficiently managing resources, achieving customer go live dates, staying within project scope, and evaluating project timelines to meet objectives.
- Client engagement and communication: Directly engage with clients to understand their operational needs, ensure access to necessary resources and support, and foster strong relationships and high satisfaction levels.
- Documentation and knowledge sharing: Maintain comprehensive documentation ensuring all stakeholders, internal and external, are informed of project progress, supporting continuous learning and process improvement.
- Quality assurance and performance monitoring: Focus on key performance indicators such as Time to First Value (TTFV) and client satisfaction, utilizing data to report on project outcomes and drive improvements. Collaborate with Product teams to ensure software meets quality standards and client expectations.
- Remote collaboration: Ensure communication and project management practices are optimized for remote engagements, providing the highest level of support through diligent and proactive communication.
- Continuous Improvement: Seek feedback and updates on software and industry developments to enhance the implementation process, creating templates to ensure standardization where possible. Develop working knowledge of product offerings, and a deep understanding of business model, services, emerging technologies, and Implementation best practices.
- Risk Management: Proactively identify and mitigate potential risks, implementing lessons learned to minimize future escalations.
- Escalation Handling & Client Relationship Management: Serve as the first point of contact for escalations, employing problem-solving skills to resolve conflicts efficiently. Build and maintain positive client relationships, turning challenges into opportunities for satisfaction and trust in Restaurant 365.
What you'll need to be successful in this role:
- 5-7 years of experience in software implementation, project management, or services deployment in a SaaS environment (preferred experience in project management related to restaurant/hospitality industry and organizational change-management consulting).
- A history of servicing large, complex organizations with complex tech stacks, including working with Fortune 500 brands and enterprise projects.
- Strong organizational, communication, and leadership skills, with the ability to manage multiple projects simultaneously.
- Technical proficiency with project management software.
- Successful candidates are innovative, persuasive, and creative, with a genuine curiosity in their clients’ business.
- Goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change.
- Strong empathy for customers AND passion for project management and organization.
- Professional certification in Project Management (e.g., PMP).
- Experience with Agile project management methodologies.
- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
- A background in accounting or familiarity with accounting principles is advantageous.
- Previous experience with Restaurant 365 software or similar platforms.
PREFERRED QUALIFICATIONS
R365 Team Member Benefits & Compensation
- This position has a salary range of $77K-$100K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
#BI-Remote
$77,000 - $100,000 a year
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
