Support Specialist, POS
Mexico City
Mexico – Support /
Full Time /
On-site
POS Support Specialists are responsible for helping R365 customers with all POS integrations functions and needs. They manage pertinent customer communications through tickets, live chats, and phone calls.
How you'll add value:
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand POS integration functions
- Route non-POS customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support Manager
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
What you'll need to be successful in this role:
- Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customerservice skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
