Workplace Experience Specialist
Mexico City
Mexico – Human Resources /
Full Time /
On-site
The Workplace Experience Specialist reports to the Manager of People Systems and Operations and is responsible for creating a positive and well-supported office environment for our teams in Mexico. In this role, you’ll be the face of the workplace; supporting employees and visitors and ensuring efficient office operations. You’ll also support onboarding and offboarding processes, managing invoices, and vendor relationships. The ideal candidate is detail-oriented, a proactive problem solver, and committed to ensuring an excellent experience for our Mexico team.
How you'll add value:
- Support day-to-day needs for the R365 Mexico team, providing effective and timely solutions. Escalate questions as needed to ensure appropriate resolution.
- Proactively identify opportunities to streamline processes and improve the employee experience.
- Support the employee onboarding and offboarding, including new hire orientation, records entry and updates, and terminations.
- Create and update knowledge base articles to ensure our internal processes are documented and up to date.
- Oversee the submission and tracking of monthly and ad hoc invoices to ensure timely and accurate payments.
- Serve as the primary point of contact between the company and building management for all facilities-related matters.
- Coordinate employee access to the building, including managing security badges, key cards, and visitor registration.
- Support onboarding and offboarding processes related to workspace access and security credentials.
- Address and escalate facilities issues (e.g., maintenance, cleaning, HVAC) with property management in a timely manner.
- Monitor shared co-working space usage and ensure it meets employee and operational needs.
- Communicate facility updates, closures, and procedures to relevant employees and stakeholders.
- Maintain supplies and equipment for shared spaces, ensuring functionality and cleanliness.
- Collaborate with IT and HR to ensure workspace readiness for new hires or team changes.
- Coordinate in office events and create a fun and engaging work environment for the team.
What you'll need to be successful in this role:
- 3+ years of experiencein workplace or office coordination, facilities, or related administrative support roles
- Proficient in Microsoft Office tools
- Experience using HR Systems to manage employee data and processes. Experience with Workday is a plus.
- Experience managing the day-to-day operations of an office space
- Experience managing vendor relationships
- Excellent English written and verbal communication skills; ability to communicate clearly with peers and employees
- Must be process oriented, with a focus on continuous process improvement
- Experience auditing data to ensure data integrity
- Experience building out process workflows, SOPs, and other process documentation
$291,200 - $436,800 a year
