Outgoing Process Specialist
Remote
Retired.com – Trust Operations /
Full-time /
Remote
The Outgoing Process Specialist is responsible for the accurate and timely processing of outgoing financial transactions across qualified and non-qualified accounts. These transactions include investment purchases, expense disbursements, distributions, and account transfers. The specialist ensures all transactions meet regulatory requirements, internal control standards, and custodial policies. This role plays a critical part in supporting the integrity of client assets, contributing to risk mitigation efforts, and delivering efficient, high-quality operational support.
Essential Duties & Responsibilities
- Process a variety of outgoing transactions, including investment purchases (private and public), expense disbursements, cash distributions, and account transfers.
- Review and verify transaction instructions and support documentation to ensure accuracy, completeness, and compliance with regulatory and internal requirements.
- Communicate with internal teams and external parties to resolve discrepancies or obtain missing information to prevent delays.
- Apply appropriate due diligence measures, including payee verification, sanctions screening, and fraud prevention protocols.
- Maintain accurate records and supporting documentation to ensure audit readiness and regulatory compliance.
- Execute disbursements in accordance with established approval workflows and operational controls.
- Monitor transaction status and perform timely follow-up to ensure resolution and closure of outstanding items.
- Stay informed of policy updates and regulatory changes affecting qualified and non-qualified accounts.
- Identify operational inefficiencies or control gaps and recommend process improvements.
- Support team development by assisting with the training and mentoring of colleagues as needed.
Required Qualifications
- Associate's degree in business, finance, or related field; or equivalent work experience in trust operations or financial services.
- 2+ years of experience in financial operations, disbursements, or transaction processing, preferably in a custodial or trust environment.
- Working knowledge of qualified and non-qualified account structures, including investment and distribution rules.
- Familiarity with private investment documentation and disbursement procedures.
At Retired.com, we’re helping people take charge of their retirement in smarter, more flexible ways. Our platform makes it easy for individuals to invest in alternative assets—like crypto, gold, and real estate—through tools like self-directed IRAs and Solo 401(k)s.
We’re part of a family of trusted brands, including Digital Trust, BitcoinIRA, and Rocket Dollar and we’re proud to support thousands of clients on their journey to a better financial future.
As a member of our Operations team, you’ll be part of the engine that keeps everything running smoothly. We’re a remote-first company that values detail, teamwork, and doing work that really matters. Whether it’s handling documents, helping process accounts, or making sure clients are taken care of, your role directly supports the success of our mission.
If you're organized, dependable, and excited to make an impact—we'd love to have you on board.
