Salesforce Administrator

Chicago, IL
ReviewTrackers empowers businesses to understand their customers better through advanced review and customer feedback technology. ReviewTrackers software business solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. 

At ReviewTrackers, we cultivate an inclusive, dynamic, fun, and communicative team environment. We value crafting a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We work to inspire our team to experiment with new ideas while collaborating and communicating with one another to find solutions!

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Salesforce Administrator to join our Sales team. The Salesforce Administrator will help the sales team fight inefficiency and champion productivity by solving complicated problems through creating and implementing new processes, rules and easy to use reports and dashboards in Salesforce as well as keeping Salesforce users trained and educated. Come join us as we continue to change the way businesses interact with their customers! 

How you will make an impact: 

You will troubleshoot, resolve and track end-user issues
You will assist with break and fix requests
You will create and manage custom fields, dashboards, reports, list views, page layouts, validation rules, and custom workflows
You will implement and enforce processes to maintain the integrity of data including database deduping and cleanup procedures
You will manage all-new user setups and deactivation
You will help develop and maintain end-user training documentation and deliver training
You will support new hire training and onboarding You will have a book of business building and distribution for new hires
You will assists with special projects as assigned

Who you will be working with: 

You will be reporting to our Sales Operations Specialist 
ou will be working interchangeably with our Account Executives, Sales Development Representatives, Sales Partnership team, and Sales Leadership

 What you bring to the table:  

You have excellent communication and collaboration skills
You have at least 1 year of operational experience within
You have a strong understanding of data management and business workflows
You are skillful in data manipulation and cleansing
You are a strategic thinker and the ability to interpret opportunities for improvement from data/reports to team actions
You are resourceful
Salesforce Administrator certification is preferred 

What you receive:  

100% company-paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance. 
BlueCross BlueShield healthcare benefits available for families. 
Flexible PTO policy.
Company-sponsored 401K matching at 2%.
FSA or HSA benefits are available. 
Pre-taxed transit benefits. 
Company monthly Lunch n’ Learns with lunch provided! 
Monthly ‘Take Your Co-Worker to Lunch’ paid for by ReviewTrackers!
On-going Wellness Program. 
Diversity & Inclusion Culture Group.
Volunteer & Fundraising initiatives. 
Monthly All-Hands meeting with all ReviewTrackers departments to discuss what each team is working on and reiterate the mission of the company.
Company Kindle along with unlimited books of your choice. You can put the reading to good use and join our book club!
Stocked Kitchen with snacks and drinks! 

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.