Pharmacist - Customer Experience
Houston, TX
Revive RX /
Full-Time /
Hybrid
Full-Time: Customer Experience Pharmacist
Location: Hybrid – 8 Weeks Onsite (77018), Then Remote
Shift: Monday–Friday, Rotating Weekends | 9:00 AM – 6:00 PM
About the Role:
Revive Rx Pharmacy is growing! We’re seeking a Full-Time Customer Experience Pharmacist who is self-motivated, empathy-driven, and committed to delivering exceptional pharmaceutical care. In this patient-facing role, you will serve as a key point of contact for patients and clinics—providing consultations, resolving medication-related concerns, and ensuring seamless, compassionate communication between providers, patients, and our pharmacy team.
Key Responsibilities:
Serve as the primary pharmacist resource for patients and clinics with questions related to prescriptions, therapy plans, and pharmacy processes.
Provide patient counseling on medication usage, potential side effects, interactions, and storage requirements in a clear and empathetic manner.
Collaborate with clinic staff to clarify prescription details, recommend therapeutic alternatives, and resolve clinical or logistical issues.
Identify and escalate patient concerns or adverse events appropriately while maintaining thorough documentation in accordance with pharmacy policy.
Partner with pharmacy technicians, intake pharmacists, and fulfillment teams to ensure accurate, timely, and complete prescription processing.
Support issue resolution efforts related to delays, miscommunications, or patient dissatisfaction—always with a customer-first approach.
Uphold HIPAA compliance and patient confidentiality in all communications and documentation.
Participate in training, quality assurance reviews, and internal initiatives to enhance the customer experience.
Contribute to a positive and collaborative work environment that reflects Revive Rx’s commitment to care and excellence.
Qualifications:
Bachelor’s degree in Pharmacy or Pharm.D. from an accredited pharmacy school.
Active and unrestricted pharmacist license in the state of Texas.
Minimum of 3–4 years of experience in patient-facing pharmacy roles; customer service or clinical support experience highly preferred.
Demonstrated strengths in communication, empathy, and conflict resolution.
Solution-oriented mindset with the ability to think critically and adapt in a fast-paced environment.
Remote pharmacy or tele=pharmacy experience is a plus.
