Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

The Patient Care Specialist (Inside Sales) serves as a consultative guide for prospective and existing patients. You’ll educate patients on Ways2Well programs, translate diagnostic insights into next-step care pathways, and drive enrollment through trust-building, needs discovery, and value-focused conversations. Success in this role requires a blend of empathy, product mastery, and modern inside-sales skills using CRM, messaging, and telehealth tools. This is a sales position responsible for guiding prospective patients to enrollment and meeting monthly conversion targets.

Own inbound and outbound patient engagement across phone, SMS, email, and video—respond quickly, qualify needs, and book next steps

Deliver concise, compelling overviews of Ways2Well’s offerings tailored to each patient’s goals

Conduct intake consultations to capture relevant health background and align patients to the right care pathway in partnership with clinical teams

Upsell and cross-sell add-on services when appropriate, articulating benefits, outcomes, and overall value to the patient

Maintain impeccable CRM hygiene—log interactions, manage follow-ups, and track pipeline activity and conversion metrics

Collaborate closely with clinical, operations, and marketing to close feedback loops and continuously improve the patient journey

Meet or exceed monthly goals for consultations booked, enrollments, and retention-focused touchpoints

Sell regenerative therapy programs and premium packages using a consultative, outcomes-driven approach

Excel at high-ticket sales with disciplined pipeline management and consistent follow-up

Demonstrate deep understanding of regenerative/preventive healthcare and patient needs to tailor solutions

Engage high-spend patients with maturity and executive presence throughout the decision cycle

Meticulous and detail-oriented; consistently follows through on every step of the patient journey

Self-motivated and energized by a fast-paced, high-growth environment

Exceptional communication—clear, confident, compassionate, and persuasive

Proven consultative selling skills with the ability to translate features into patient-centric value

High ownership mindset with strong organization and follow-through

Positive, energetic, and resilient

Executive presence; comfortable advising and closing with high-spend patients

CRM fluency—HubSpot preferred

5+ years of sales experience (inside sales, consultative, or patient enrollment). Experience in a similar industry—healthcare, wellness, diagnostics, or telehealth—is preferred

Familiarity with HIPAA-aware workflows and handling sensitive information with discretion

Preferred: a college degree.

HubSpot (preferred), Salesforce, or a comparable CRM platform

EHR (similar to Canvas) experience

Background in preventive health, diagnostics, wellness programs, or telehealth

Track record of meeting or exceeding sales and conversion goals

Speed-to-first-response and follow-up cadence adherence

Consultations booked, show rate, and program enrollments

Patient satisfaction (CSAT/NPS) and quality of documentation in CRM