At Ways2Well, we’re transforming the healthcare experience by delivering personalized, patient-focused care. Our mission is to empower individuals to take control of their health. As a team member, you’ll play a vital role in guiding patients through their wellness journey with empathy, efficiency, and expertise.

We are seeking a Digital Patient Support Specialist to provide outstanding customer service and ensure patients receive timely, compassionate support throughout their care journey. You will be the first point of contact for patients—scheduling appointments, answering questions, resolving concerns, and facilitating communication with healthcare providers.

This is a hybrid position based in Houston, TX, combining remote work with in-office collaboration. It’s ideal for individuals with call center experience, especially in healthcare or customer service settings, who thrive in fast-paced, patient-centered environments.

Provide exceptional service by responding to patient inquiries with professionalism and empathy

Guide patients through the care process, ensuring clear communication about treatment plans, appointments, and follow-up steps

Act as a liaison between patients and clinical teams, ensuring prompt, accurate communication

Assist with appointment scheduling, order processing, and coordination of next steps

Maintain accurate and current patient records using electronic health record (EHR) systems

Communicate effectively via phone, email, and digital platforms to support and inform patients

Escalate urgent issues or concerns to the appropriate internal teams

Ensure compliance with healthcare regulations, privacy standards, and company policies

Meet and exceed performance metrics including KPIs and SLAs for patient support and operational excellence

1–2 years of call center experience required (healthcare or customer service preferred)

Excellent written and verbal communication skills

Ability to multitask, stay organized, and perform well in a high-volume, fast-paced environment

Compassionate, patient-first mindset with a strong desire to help others

Familiarity with EHR systems is a plus

Comfortable using new technologies and digital tools

Be part of a mission-driven organization improving lives through personalized healthcare

Work in a supportive and collaborative team environment

Hybrid work model offering flexibility and in-person connection

Opportunities for career growth and professional development

Competitive salary and benefits package