Global Operations Manager (Customer Experience)

London
Strategy, Expansion & Product Operations – Product · Retail · CX
Permanent
A LITTLE ABOUT US 🤔
From clunky apps to hidden fees, banking is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

OUR CULTURE 👫
To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.
We make mistakes, we learn from them and we back everything up with data and logic.
In three years, we’ve grown to over 700 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

THE TEAM 🚀
Revolut does Operations differently. We sit at the very core of Revolut and facilitate growth and automation across all parts of the company. The team is responsible for taking key strategic and operational decisions always based on data. In the past, the Operations team:
- Launched the Revolut Card
- Launched Premium Accounts Built payments & banking infrastructure
- Launched one of the first banking chatbots
- Saved Millions of pounds for the business

WHAT YOU'LL BE DOING ✍️
Scaling: Build and optimise processes to prepare the company for hyper growth
Strategy: Explore and define which projects the team should prioritise, and set a timeline to reach goals quickly
Product improvement: Make data-driven decisions to make our products radically better
Partnership: Manage critical vendor relationships and build performance tracking systems
Persuasion: Strategic supply chain partnership and commercial negotiation

WHAT SKILLS YOU'LL NEED 📖
You have a solid track record of achievement - e.g. You have worked in a top tech company and/or startup, quickly assumed responsibilities or won competition awards (academic, professional, or sport)
You can break complex problems into smaller logical ones and prioritise them with solid data
You are fluent in SQL and/or a scripting language such as Python and R
You are curious by nature, have great attention to detail, and love to make things better
You can make a good business case and convince people to help you execute
You hustle, take ownership, and get things done

BENEFITS 🎁
You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
We’ll arm you with all of the latest tech equipment
Competitive salary & equity
Private pension plan
Free Revolut Metal subscription
Free dinners with Deliveroo
Fresh juice & soda all day long