Customer Support Specialist

Porto
Customer Service – Services · Support · New Joiners
Permanent
ABOUT THE TEAM
Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.

We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE
We're looking for a Customer Support Specialist to sit within our support team at our Porto office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

WHAT YOU WILL BE DOING
Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat and phone
Representing Revolut online at all times
Collaborating with other teams across London and Moscow to tackle any customers' issues

The process will include a call with one of our recruiters, a written communication test, a language test and two final interviews.

Final interviews will be held on the 30th of March remotely over Google Hangouts.

WHAT YOU'LL NEED
You'll have flawless English 
You will speak one of the following languages: German, French, Spanish, Italian, Portuguese, Romanian or Hungarian 
Empathy and passion for helping people
Ability to explain complex issues in an easy and understandable manner
Excellent communication skills
Strong attention to detail and analytical skills
Driven, self-motivated and highly flexible team player
Self-learner, independent problem-solver
Prior customer support or customer service experience
Strong writing skills and great numeracy and IT skills
A LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with fee-free card transactions abroad. We’ve since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading.
We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter.
And we’re only just getting started.
Come and help Revolut build the world’s first truly global bank.

WHAT WE ARE LOOKING FOR
From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
And you share our mission to improve people’s relationship with their money.

THE BENEFITS
• Competitive salary
• Excellent training and guidance from our team
• Roll with a free Revolut Metal subscription
• Life insurance
• Private medical care
• Daily meal allowance
• Stay refreshed: get juice, tea, coffee and soft drinks on tap
• Working late? We'll make sure you get home safe! If you finish work at 10.00pm or later, Revolut will pay for your Uber ride home