Transfer Investigations Specialist

Krakow
Customer Service – Services · Support · Retail · Team 1
Permanent
A LITTLE ABOUT US 🤔
From clunky apps to hidden fees, banking is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

OUR CULTURE 👫
To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.
We make mistakes, we learn from them and we back everything up with data and logic.
In three years, we’ve grown to over 700 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

WHAT WE NEED 🚀
We're looking for a Transfer Investigations Specialist to join our Transfer Investigations team in our Krakow office.

WHAT YOU'LL BE DOING ✍️ 
Responding to payments related inquiries from Revolut customers (in-app chat, phone calls);
Cooperating with our payment processors, banking partners, other Revolut teams in order to resolve transfer related issues and improve operational processes;
Communicating with third-party banks and other financial institutions involved in funds flow to locate missing transfers (emails, phone calls, video calls, SWIFT messages);
Taking part in handling outbound payments processing (SWIFT, SEPA, ACH, Faster Payment), transfer recalls and traces of missing payments;
Using data and special tools to identify technical processing breaks, generate payment confirmations, build dashboards and create alerts;
Taking care about transfer returns, cash deposit returns, creating outbound payments, reconciling transactions with help of bank statements.

WHAT SKILLS YOU'LL NEED 📖 
At least 1 year of experience in banking (preferably in payments and operations departments);  
General understanding of transfer processing (SWIFT, SEPA, ACH, Faster Payment);
Basic experience of work with Jira, SQL, Excel, Confluence, Trello, MS Office, MacOS;  
Flawless English language (both speaking and writing skills), understanding of banking terms;
Ability to explain complex issues in understandable and customer friendly manner;
Stress-resistance, strong patience and developed emotional intelligence to handle tough cases;
Bachelor's degree or equivalent, any other technical skills would be an asset.


BENEFITS 🎁
You'll get to work in one of the hottest and fastest growing tech startups in the world right now
We'll arm you with all of the latest tech equipment
Free Revolut Metal subscription and free Revolut for Business account
Free dinners
Private Medical Care
Life insurance
Multisport card

Please only submit an application for one posting.