Customer Support Specialist - Japanese Speaker

Porto
Customer Service – Services · Support · Retail · Team 1
Permanent
A LITTLE ABOUT US 🤔
From clunky apps to hidden fees, banking is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

OUR CULTURE 👫
To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.
We make mistakes, we learn from them and we back everything up with data and logic.
In three years, we’ve grown to over 700 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

WHAT WE NEED 🚀
We're looking for a Customer Support Specialist to sit within our support team at our new Porto-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

WHAT YOU'LL BE DOING ✍️ 
Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat
Representing Revolut online at all times
Collaborating with other teams across London, Moscow and Krakow to tackle any customers' issues

WHAT SKILLS YOU'LL NEED 📖 
You'll have flawless English and Japanese language
Empathy and love for helping people
Ability to explain complex issues in an easy and understandable manner
Excellent communication skills
Strong attention to detail and analytical skills
Driven, self-motivated and highly flexible team player
Self-learner, independent problem-solver
Bachelor's degree or equivalent
Prior customer support experience
Strong writing skills and great numeracy and IT skills
Multiple languages!


BENEFITS 🎁
You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
We’ll arm you with all of the latest tech equipment
Competitive salary
Free Revolut Premium subscription


Please only submit an application for one posting.