User Experience Research Lead

London /
Data – Product · Retail · Growth /
Data sits at the heart of Revolut and plays a uniquely crucial role in what we do. With data we build intelligent real-time systems to personalise our product, tackle financial crime, automate reporting, track team performances and enhance customer experiences.
Fundamentally, data underpins all operations at Revolut and being part of the team gives you the chance to have a major impact across the company – apply today to join our world class data department.

You consider yourself a forward-thinker who is able to impact company business & product strategy & direction through the use of quantatitve and qualitative research techniques
You have an extreme user empathy and a strong understanding of online banking trends and ways people manage their finances
You can connect product and business leaders to both current and future end users of the product

Build a team of User Experience Researchers from scratch
Define a problem or hypothesis to be tested, demonstrated and resolved analytically
Develop robust research strategies and proposals to execute on a budget
Collect and analyze user behavior through server logs, online experiments, benchmark studies, lab studies, and surveys.
Work with designers, product managers, engineers, data scientists and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
Advocate testing sessions results and other research findings to various teams through written reports and oral presentations.
Use your results to validate new interfaces and advocate to improve old ones

The ideal product researcher will have experience delivering real-world impact through execution of research projects. They understand and are experts in a variety of techniques like observation, interviews, contextual inquiry, segmentation, quantitative surveys, literature review, usability testing and others. They are creative, work collaboratively with cross-functional partners, and are excellent communicators.

You are an excellent communicator
You are data driven: numbers are your best friends and every one of your decisions will be backed by quantitative proof
You have experience with remote usability testing tools (e.g Keynote, Userzoom, ...)
You have experience working with external agencies to field research studies
You have a strong understanding of quantitative and qualitative research techniques, and when to use them
You have excellent working knowledge of statistics and the principles of experiment design
You can collaborate with and influence multiple teams: business, design, development...
You are proficient in interface design tools and prototyping tools is a plus
Strong visual skills and design background is a plus

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

• Competitive salary
• Biannual equity bonuses
• All the latest tech you need
• Skip the commute and work from home once a week
• Roll with a free Revolut Metal subscription
• Pension plan
• Private health insurance
• Start the day properly with fresh fruit and cereals
• Stay refreshed: get juice, tea, coffee and soft drinks on tap
• Rest up with 29 days’ holiday per year