Business Customer Support Specialist
Customer Service – Services · Support · Business
ABOUT THE TEAM
Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE
We're looking for a Business Customer Support Specialist to join our Business Customer Support team in our Krakow office.
What you will be doing:
Providing our Revolut for Business users with outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our web-based live chat and e-mail
Representing Revolut online at all times
Collaborating with Customer Success Managers, Business Development, Onboarding and Engagement teams.
WHAT YOU'LL NEED
Bachelor's degree or equivalent
Having Customer Support experience would be an asset
You have flawless English language ability, knowledge of other languages is a plus
Strong writing skills and great numeracy and IT skills
An ability to learn quickly and get up to speed on all aspects of the business product
You are naturally personable and are quick to build a rapport
You have great customer empathy and can guide and reassure the customers, whilst always acting with integrity
You are comfortable working in a fast-paced, target-driven environment.
A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.
What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
• Competitive salary
• Excellent training and guidance from our team.
• Roll with a free Revolut Metal subscription
• Life insurance
• Private medical care
• Multisport card
• Stay refreshed: get juice, tea, coffee and soft drinks on tap