Business Customer Support Specialist

Krakow
Customer Service – Services · Support · Retail · Team 1
Permanent
A LITTLE ABOUT US 🤔
From clunky apps to hidden fees, banking is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

OUR CULTURE 👫
To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.
We make mistakes, we learn from them and we back everything up with data and logic.
In three years, we’ve grown to over 700 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

WHAT WE NEED 🚀
We're looking for a Business Customer Support Specialist to join our Business Customer Support team in our Krakow office.

WHAT YOU'LL BE DOING ✍️ 
Providing our Revolut for Business users with outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our web-based live chat and e-mailRepresenting
Revolut online at all times
Collaborating with Customer Success Managers, Business Development, Onboarding and Engagement teams.

WHAT SKILLS YOU'LL NEED 📖 
At least 9 months of customer support experience
Bachelor's degree or equivalent
You have flawless English language ability, knowledge of other languages is a plus
Strong writing skills and great numeracy and IT skills
An ability to learn quickly and get up to speed on all aspects of the business product
You are naturally personable and are quick to build a rapport
You have great customer empathy and can guide and reassure the customers, whilst always acting with integrity
You are comfortable working in a fast-paced, target-driven environment.


BENEFITS 🎁
You'll get to work in one of the hottest and fastest growing tech startups in the world right now
We'll arm you with all of the latest tech equipment
Competitive salary
Free Revolut Metal subscription and free Revolut for Business account
Free dinners
Private Medical Care
Life insurance
Multisport card


Please only submit an application for one posting.