Customer Support - Team Leader (European languages)

Porto
Customer Service – Services · Support · Retail · Team 1
Permanent
A LITTLE ABOUT US 🤔
From clunky apps to hidden fees, banking is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

OUR CULTURE 👫
To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.
We make mistakes, we learn from them and we back everything up with data and logic.
In three years, we’ve grown to over 700 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

WHAT WE NEED 🚀
We're looking for a Team Lead of Support to sit within our support team at our Porto-based office.

WHAT YOU'LL BE DOING ✍️
Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets
Providing our users with an outstanding customer experience via our in-app live chat - it is part of our mission to make Revolut users feel secure whilst using our service
Representing Revolut online at all times
Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience
Analyzing customer data to make informed decisions

SKILLS YOU'LL NEED 📖
Fluency in English and at least one other European language
Prior customer support experience
Exceptional understanding of customer service, technical issue resolution and support best practices
Previous people management experience
Empathy and love for helping people
Strong attention to detail and analytical skills
Driven, self-motivated and highly flexible team player
Self-learner, independent problem-solver
Bachelor's degree or equivalent
Proven record of improving SLAs for support teams
Experience working with data analysis and dashboards
Strong communication skills, great numeracy and IT skills

BENEFITS 🎁
You'll get to work in one of the hottest tech startups in the world right now
We'll arm you with all of the latest tech equipment
You'll receive excellent training and guidance from our team
Competitive salary

Please only submit an application for one posting.