Junior Support Specialist

Client & Employee Support – Employee Support
Full Time
This is why we need you
We’re looking for a super enthusiastic and a hard working person to join our busy global support centre in Plovdiv. You’ll need fluent spoken and written English, be results driven, have a flexible can-do attitude and be able to work well under pressure, if you want to work in this ambitious and growing team.

The sort of people we're looking for, the ones who will excel in this role are:
Bright, positive and self motivated
100% focused on delighting customers
Quick to learn, excited to learn and willing to invest personal time and energy in learning
Flexible with the ability to work independently and as part of a team
Strong interpersonal, written and verbal communication skills
Flexible working time and work in shifts during the day

What you’ll deliver
Outstanding help and support to our clients and their employees across the globe
A warm and friendly telephone manner
Accurate and well written answers to incoming queries
Fast resolution to queries and problems

How we’ll measure it
Team and manager feedback
Client and employee feedback
Individual contribution to team targets and workload
Quality of employee support calls and written answers

This is a Global role.
You’ll have to work collaboratively across the whole of Reward Gateway. Through working with the whole company you will get first hand experience of our service standards and commitments to our clients. Using this first hand experience will enable you to deliver products that tie together the disparate elements of the business. You will be required to travel to the UK.

This is what we do
We create products for HR. Products that are innovative, easy to use and deliver high engagement for every one of our clients. High engagement is what makes our clients happy and that client number is growing fast. We currently work with over 1700 companies including American Express, Groupon, Yahoo!, IBM, and McDonald’s. Each client uses our core product SmartHub, an employee engagement platform which allows them to build an employee experience unique to their organisation.

We strictly “solve for HR,” if you ever join us you’ll hear us say that a lot. HR is our customer, we understand their world and their world only, we care passionately about what they achieve in their role, and we’re here to help them.

Our mission is to make the world a better place to work.

This is how we take care of you
35 days holiday including bank holidays
Choose Your Package - Option to sell days
Employee Share Ownership
Family LeaveParental Leave
Wellbeing Choice - Money to spend on wellbeing activity of your choice which include mental, physical and financial
Life Insurance
Bonus if you suggest someone who we hire
Bonus if you get married or have a civil partnership
Bonus if you have or adopt a child
6 month unpaid sabbatical after 5 yearsSalary Advance
Volunteer Days
Book benefit
Bring your dog to work
Free breakfast items and soft drinks
Food vouchers
Private Medical Insurance