Member Services Representative
Chicago, IL
Corporate – Customer Service /
Full Time Exempt /
For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial and marketing services and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.
We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.
Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.
Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.
The Member Services Representative is responsible for providing world class customer service to members, ensuring their primary concerns are satisfied. The individual in this role will ensure that member needs are addressed quickly with responses delivered in a timely manner.
What we offer:
- Competitive hourly salary
- Robust group benefits, including, but not limited to medical, dental, long & short-term disability, and life insurance.
- 401K plan with company match.
- Ability to impact key business decisions on a variety of products using data driven solutions.
- The opportunity to collaborate with a variety of individuals from the CEO to individual users.
- A fun and innovative team culture that is driven to solve challenging business needs.
- Generous dining reimbursement when you dine with any of our nationwide restaurant and bar clients.
- Dedication to diversity in the workplace.
Essential Duties and Responsibilities:
- Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to a member’s account
- Serve as subject matter expert for various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquiries
- Analyze member account issues, troubleshoot, and negotiate resolutions
- Assist in processing missing dining benefit transactions
- All other duties as defined by management
Position Requirements:
- High School Diploma or GED required
- At least 2 years of inbound call center or customer service experience
- Experience using call center computer software
- AS400 system experience preferred
- Ability to type 30 WPM
- Knowledge of Microsoft Office Tools and internet search engines
- Strong written and verbal communication skills
- Attention to detail
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
