Executive Director, Channel Strategy & Patient Services
Redwood City / Remote
Commercial – Market Access & Policy /
Full Time /
On-site
Rezolute is a late-stage rare disease company focused on significantly improving outcomes for individuals with hypoglycemia caused by hyperinsulinism (HI). Our antibody therapy, RZ358 (ersodetug), is designed to treat all forms of HI and has shown substantial benefit in clinical trials and real-world use for the treatment of congenital hyperinsulinism (cHI) and tumor hyperinsulinism (tHI).
We are seeking a highly skilled and experienced Executive Director, Channel Strategy & Patient Services to join a dynamic Market Access and Patient Services team, and serve as business owner, and day to day point of contact for our HUB services, specialty pharmacy (SP) and distribution channel partners, and will be responsible for designing, implementing and overseeing a comprehensive Patient and Caregiver support services offering. As a member of the Rezolute team, you will have the opportunity to impact change while playing a vital role in building and scaling our organization to achieve regulatory approvals and commercial success of our drug candidates.
Essential functions will include engagement and alignment with key internal company stakeholders and external vendors, with an emphasis on ensuring seamless patient access to Ersodetug. The Executive Director will deliver key Rezolute Patient Services offerings and ensure execution of all patient referrals and product distribution, with the objective of adding to the provider / patient brand experience.
It is critical that the person has past Commercial rare disease launch, HUB, and specialty infused drug distribution experience, and can identify and drive innovative initiatives around US Market / patient access strategy, patient referral and adherence management, patient affordability, KPI identification and SLA performance management, process and programs, and patient / caregiver digital customer engagement models.
The position is based in the Redwood City, CA and will interact with Sales, Sales Operations, Marketing, Finance, Patient Advocacy, Legal and Compliance teams.
Key Duties & Responsibilities
Channel & Distribution Leadership
- US SP, Infusion Provider, and Specialty Distributor (SD) channel and HUB services owner, overseeing account and program management, performance and enhancement, patient and provider reimbursement support, and inventory management.
- Partner with Rezolute Data and Supply Chain teams to ensure appropriate management of SP / SD / Infusion Provider inventory / days on hand, manage orders and returns, and design ongoing reports for continuous performance tracking.
- Conduct distribution provider and HUB vendor quarterly and annual business reviews, and analytic insights to support company quarterly and annual reporting.
- Support the evolution and identification of needed distribution model and network partner changes based on existing and future product / patient, market, and/or regulatory and legislative needs.
Patient & Caregiver Services
- Design and oversee a high-touch patient and caregiver support programs, including site of care referral management, direct and indirect digital engagement, product bridge and out-of-pocket patient support.
- Partner with Rezolute Sales / Sales Ops teams to ensure seamless product access and support for all patient referrals, trend monitoring, and team training.
- Align revenue forecast information with Commercial Operations, Finance and product supply and demand needs with Supply Chain through S&OP process.
- Monitor the competition to understand how the evolving market will impact current and future market and patient access strategies.
Government Pricing & Compliance
- Partner with third party GP / GTN vendor to support Rezolute Finance department in developing and maintaining a Gross to Net accruals and forecasting model.
- Management and partnership with the Rezolute Finance team on ongoing Government Program (Medicare Part D Coverage Gap, Medicaid Rebate, FSS, PHS, VA Pricing program) participation and management with Government Price Reporting (GP) vendor.
- Certify to support with Rezolute Finance and GP vendor, reconciliation of all government price calculations, rebates, chargebacks, and pricing submissions to all government entities, including Medicare Part D, Medicaid rebate processing, Statutory State Price Reporting, Contractual State Pharmaceutical Assistance and Supplemental Programs / Reporting, PHS 340B, VA/DoD.
- Ensure the timely implementation of new Government program policies or changes in calculation methodology with program GP vendor.
- Manage the administration of managed care contracts, including formulary checking, assignment of class of trade and dispute resolution with payers (if required)
- Proactive identification and reactive analytics and insights to the business that helps improve forecasting, contracting decisions, pricing decisions, timing, and general business planning.
Cross-Functional Leadership and Support
- Provide product distribution, patient support, and government price reporting subject matter expertise to the broader organization. This includes assisting field sales / sales leadership with patient access insights, trends and pull-through initiatives.
- Oversight and vendor support of our channel data aggregation partner.
- Provide subject matter expertise to the broader organization, including competitive and product coverage access intelligence, healthcare reform, landscape trends, and pull-through initiatives. This includes cross-functional support of corp. training initiatives, content, tools and presentation development in partnership with Training and Cross-Departmental leaders.
- Represent Rezolute at Key Industry Conferences (e.g. AMCP, Asembia, NASP, PCMA, Physician Society, Patient Advocacy, etc.).
- Ensure that all activities and interactions are carried out with the highest ethical and professional standards, and that all work is accomplished with quality and in accordance with Rezolute values.
- The Director will report to the VP of Value, Access & Patient Services, and will be integral to supporting key business decisions across the organization
People Leadership
- Recruits, interviews, hires, and trains new staff.
- Provides constructive and timely performance feedback and evaluations.
- Other related supervisory responsibilities as assigned.
Qualifications & Experience
- Minimum Bachelor’s degree required; sciences or business preferred, MBA or advanced degree a plus.
- Minimum of 15 years of overall industry experience in biotech or pharmaceuticals (i.e. market access and reimbursement, sales, sales management, marketing, training, or sales operations).
- Minimum 5 years of progressive Market Access Trade (i.e., 3PL, SP, SD), and/or Supply Chain (3PL) distribution, HUB and patient support responsibility, with either direct or supporting responsibility around Government Pricing / reporting, regulations, analytics and insights.
- Experience with rare/orphan drugs is required. Therapeutic area and infused drug experience is a plus.
- Product launch experience is required, and company start-up experience is preferred.
- Proven understanding of key revenue recognition reports that are garnered from the supply chain (3PL, SP, SD) and key data integration partners.
- Strong analytical capabilities, with working knowledge of government pricing practices (calculations methodologies, healthcare programs, and supporting regulations), and trade systems and processes.
- Development and management of a functional budget and ensuring efficient allocation of resources to achieve strategic patient support objectives.
- Demonstrated flexibility to adapt to a changing environment, implement creative solutions to complex problems, and ability to function in a project leadership role.
- Leads with strong business acumen and a compliance mindset.
- Ability to develop and maintain strong internal and external relationships, including direct collaboration with vendors and other third parties.
- Superior interpersonal, communication, and presentation skills, with great attention to detail.
- Passionate about patients and building a new commercial organization.
- Advanced Virtual / Teams, Microsoft Excel, Word, and PowerPoint skills.
Work Location and Travel Requirements:
- This position is located in our Redwood City, California office.
- Domestic and occasional international travel will be required from time to time as needed (approximately 50%).
Rezolute (RZLT) currently anticipates the base salary for the ExecutiveDirector, Channel Strategy & Patient Services role could range from $290,000 to $320000 and will depend, in part, on the successful candidate’s geographical location and their qualifications for the role, including education and experience. This position will also be eligible for an annual performance bonus in accordance with the terms of the applicable plan (depending, in part, on company and individual performance and at the Company’s discretion on an individual basis). The compensation described above is subject to change and could be higher or lower than the range described based on current market survey data and the qualifications, education, experience and geographical location of the selected candidate.
Qualifying employees are eligible to participate in benefit programs such as:
· Health Insurance (Medical / Dental / Vision)
· Disability, Life & Long-Term Care Insurance
· Holiday Pay
· Tracking Free Vacation Program
· 401(k) Plan Match
· Educational Assistance Benefit
· Fitness Center Reimbursement
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
