Implementation Manager
Remote, New York, San Francisco / New York / San Francisco
Onboarding /
Full Time /
Remote
At Rillet, we’re changing the way high-growth companies make financial decisions. Our goal is to make zero day close a reality. No more reporting 10 days after quarter end, report day ZERO. Rillet is a next-gen accounting platform purpose built to automate end-to-end accounting workflows. In practical terms, information from CRM, billing, AP, payroll, etc. is synced instantaneously with Rillet, and 93% of journal entries are booked without human intervention. CEO, CFO, and finance teams can finally focus on making impactful financial decisions, while leaving Rillet run the numbers.
Rillet’s an early stage startup with a big vision. We raised $38.5m from Sequoia, First Round Capital, Creandum and Susa Ventures. We're looking for people with passion and grit who strive for excellence.
We are building industry-defining accounting and finance software. We are looking for a proactive and detail-oriented Implementation Manager to join our team and lead the successful onboarding and deployment of our Rillet application for new clients. This role requires strong project management skills, experience with ERP systems or accounting workflows, and the ability to manage multiple client implementations simultaneously.
Responsibilities:
- Own and manage end-to-end client implementations, ensuring a smooth and timely onboarding process.
- Collaborate with internal teams (Product, Engineering, Customer Success) and client stakeholders to define implementation plans and timelines.
- Analyze client business processes, especially accounting and finance workflows, and configure solutions to meet their needs.
- Guide clients through data migration, system integration, and user training across all levels.
- Monitor project milestones and deliverables, proactively addressing risks and issues.
- Assist with migration and reconciliations of large data sets from various systems.
- Facilitate connections in the customer’s environment with Rillet’s integration partners.
- Maintain clear documentation and provide regular status updates to clients and internal stakeholders.
Qualifications:
- 5-7 years of experience with ERP or other accounting software implementation.
- Experience in accounting, finance, or experience working with ERP systems (e.g., NetSuite, SAP, QuickBooks, Sage, Oracle).
- Experience in SaaS or technology startups.
- Strong organizational and time-management skills; able to manage multiple projects simultaneously.
- Are comfortable operating in a fast-paced environment while keeping a high attention to detail.
- Have excellent communication skills with internal cross-functional teams and customers.
- Excellent communication and interpersonal skills with a client-first mindset.
- Experience working cross-functionally with technical and non-technical teams.
- Experience with ASC 606 & SaaS revenue recognition, a plus.
Employee Offerings & Benefits
Medical, dental, and vision insurance.
Remote-first culture built on trust, autonomy, and high performance.
Paid time off and opportunities for professional development.
Team offsites and gatherings in New York, San Francisco, and international locations.
Equity ownership in a fast-growing early-stage startup.
