Technical Partner Success Manager

Santa Monica, CA
Marketing – Marketing
Full-time (exempt)

We are looking for a Technical Partner Success Manager to join our Neighbors team. The Neighbors department is focused on public safety initiatives that are aimed at keeping neighborhoods safe.This person will act as first level support for all incoming production software application issues for internal team members and external partners.
 
This job requires you to constantly hit the ground running, while working on disparate and overlapping tasks that will define your success. High-impact production issues often require coordination between multiple Development, Operations, Sales, and IT Support groups, so you will experience a breadth of impact with various groups.
 
Primary responsibilities include providing top-quality technical service before and after sale, performing database queries, as well as updating, tracking and resolving technical challenges. Responsibilities also include automation of support processes, documentation of our systems, and both internal and external partner training.
 
The ideal candidate must be detail-oriented, possess strong organizational skills, and have the ability to maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Responsibilities

    • Primary responsibilities include providing top-quality technical service before and after sale, performing database queries, as well as updating, tracking and resolving technical challenges. Responsibilities also include automation of support processes, documentation of our systems, and both internal and external partner training. The ideal candidate must be detail-oriented, possess strong organizational skills, and have the ability to maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Basic Qualifications

    • 5+ years’ experience in the design and implementation of technology solutions (including scalable cloud-based solutions and microservices architectures)
    • 2+ years’ experience in infrastructure, database, and networking architecture for highly available, Internet-scale applications
    • Bachelor's Degree (Computer Science or Engineering) or equivalent experience

Preferred Qualifications

    • Experience in a customer-facing, sales-aligned role such as pre-sales engineer, sales consultant, solutions engineer or solutions architect
    • High level of comfort speaking with CTOs, Enterprise Architects, IT Management, and developers
    • Strong written communication skills
    • High level of comfort communicating effectively across internal and external organizations
    • Demonstrated ability to adapt to new technologies and learn quickly
    • Professional experience architecting large scale solutions on AWS
    • A Masters Degree in Computer Science, MIS, Engineering or equivalent technical degree
    • AWS Certified Solutions Architect
    • Meets/exceeds Amazon’s leadership principles requirements for this role
    • Meets/exceeds Amazon’s functional/technical depth and complexity
About Ring

Ring's mission is to make neighborhoods safer by creating a Ring of Security around homes and communities with its suite of home security products and services. The Ring product line, along with the RingNeighbors app, enable Ring to offer affordable, complete, proactive home and neighborhood security in a way no other company has before. In fact, two Newark, NJ neighborhoods saw an over 50 percent decrease in home break-ins after Ring Video Doorbells and Spotlight Cams were installed on 11% of homes in the communities from April-July 2018 when compared to the same time period in 2017. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Ring LLC is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.