Community Support Supervisor

Malvern, PA
Community Support / Call Center
Full-time
The Ring Community Support Team is seeking a Supervisor to join our Call Center Operations in Malvern, PA facility. The Community Support Supervisor will be leading a team of top performing, goal-oriented agents in the fight for reducing crime in neighborhoods. Supervisors will be motivated, driven and have a high level of enthusiasm to coach and develop teams to exceed all expectations. Candidates will be highly creative and able to adapt to a fast-paced, ever changing environment. Supervisors will consistently grow the future of our outstanding culture, while ensuring we provide the best experience for our neighbors. 

Here's What You'll Be Doing:

    • Manage a team of technical sales representatives and their activities for the achievement of targets and goals
    • Monitor team performance metrics to ensure that the call center goals are consistently exceeded
    • Coach, develop, and motivate team members to exceed department goals
    • Write and conduct performance evaluations as well as monitor attendance and performance of each employee
    • Maintain harmony among employees and resolve grievance to create a Ring-worthy atmosphere 
    • Adapt and champion consistent changes in a technical startup environment

Do You Have What It Takes:

    • 7+ years of call center experience required
    • 5+ years of supervisory experience required
    • Extensive knowledge of call center operations, including call center KPIs, coaching techniques and strategies, and quality assurance
    • Strong knowledge of customer satisfaction drivers 
    • Good written and oral communication skills; strong interpersonal communication and ability to work well in teams
    • Strong problem solving and analytical skills
    • Leadership qualities, including relationship building, meeting facilitation, time management, organizational skills and ability to influence others
    • Demonstrated success supervising teams; work effectively with business and technical managers
    • Demonstrated ability to analyze complex issues and design appropriate solutions
    • Ability to accommodate change and adapt accordingly
    • Excellent communication skills, including ability to tailor communication to audience to achieve desired results 
    • Open availability to work any shift with the possible opportunity of working from home
About Ring

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.