Community Support Chat Supervisor

Tempe, AZ
Community Support / Call Center
Full-time
The Ring Community Support Team is seeking a Supervisor to join our Call Center Operations in our Tempe, AZ office. The Community Support Chat Supervisor will be leading a team of top performing, goal oriented agents in the fight for reducing crime in neighborhoods. Supervisors will be motivated, driven and have a high level of enthusiasm to coach and develop teams to exceed all expectations. Candidates will be highly creative and able to adapt to a fast paced ever changing environment. Chat Supervisors will consistently grow the future of our outstanding culture, while ensuring we provide the best experience for our neighbors. 

Here’s What You’ll be Doing:

    • Manage a team of technical Chat team members and their activities for the achievement of targets and goals
    • Monitor team performance metrics to ensure that the call center goals are consistently exceeded
    • Coach, develop, and motivate team members to exceed department goals
    • Write and conduct performance evaluations as well as monitor attendance and performance of each employee
    • Maintain harmony among employees and resolve grievance to create a ring worthy atmosphere 
    • Adapt and champion consistent changes in a technical startup atmosphere

Do You Have What It Takes:

    • 5+ years of call center experience 
    • 2+ years of supervisory experience 
    • Proven experience of call center operations, including call center KPI’s, coaching techniques and strategies
    • Strong knowledge of customer satisfaction drivers
    • Leadership qualities, including relationship building, meeting facilitation, time management, organizational skills, and ability to lead without authority  
    • Strong interpersonal communication with the ability to adapt to various personalities
    • Proven ability to manage remote employees
About Ring

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam Ring Floodlight Cam, and the new Ring Alarm System. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation